Thalia Brown
Riviera Beach,FL
Summary
Dynamic and detail-oriented professional with extensive experience as a Freelance Hair Stylist and Customer Service Representative at Protege Insurance. Proven ability to manage client relationships and deliver exceptional service, leveraging strong problem-solving skills and product knowledge to enhance customer satisfaction. Successfully maintained a loyal client base while efficiently handling high call volumes.
Overview
10
10
years of professional experience
Work History
Freelance Hair Stylist & Braider
Self-Employed
01.2015 - Current
- Provide a variety of hair services including blowouts, natural hair care, and formal styling for individual clients and events.
- Consult with clients to assess hair condition, discuss desired outcomes, and recommend appropriate treatments and styles based on hair type and lifestyle.
- Manage booking, scheduling, and payment processing independently with maintaining a loyal client base of 50+ repeat customers.
Customer Service Representative
Protege Insurance
09.2024 - 11.2024
- Handle an average of 80 inbound customer calls daily regarding policy information, claims status, coverage changes, and billing inquiries.
- Collaborated with team members to streamline communication processes for improved service delivery.
- Accurately explain insurance products, coverage options,deductibles, and claim procedures to customers in compliance with company and regulatory guidelines.
- Process customer requests including policy updates, premium payments, claim initiations, and appointment scheduling in a timely manner.
Education
GED -
Palm Beach Lakes Community High School
West Palm Beach, FL05-2024
Skills
- Customer service
- Product knowledge
- Multitasking and organization
- Attention to detail
- Call Management
- Problem- Solving & Critical Thinking
- Cross-Functional Communication
Work Type
Full TimeTimeline
Customer Service Representative
Protege Insurance
09.2024 - 11.2024
Freelance Hair Stylist & Braider
Self-Employed
01.2015 - Current
GED -
Palm Beach Lakes Community High School
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