Thalia Cardenas
Phoenix,AZ
Summary
Patient-focused Nurse Assisting program graduate seeking a Certified Nurse Assistant position. Completed hands-on clinical training at Banner Boswell Medical Center and in long-term care, providing direct patient care under licensed nursing supervision. Brings extensive healthcare experience in patient services, EMR documentation, HIPAA compliance, and interdisciplinary teamwork. CNA certification obtained December 30, 2025 through Arizona State Board of Nursing.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work History
Enrollment/Eligibility Consultant
CVS Health
Phoenix, AZ
11.2024 - Current
- Verify member enrollment status, process enrollment-related transactions, and maintain accurate member records.
- Resolve enrollment and eligibility issues for healthcare plans through paper-based and electronic systems.
- Ensure benefit eligibility compliance and accuracy while adhering to HIPAA regulations.
- Utilize multiple internal systems and resources to manage data integrity and streamline enrollment workflows.
- Communicate effectively with internal teams and external clients to resolve member and provider inquiries.
Provider Data Services Specialist
CVS Health
Phoenix, AZ
09.2021 - 11.2024
- Maintains the Provider Data (demographic and contractual) for all network and non-network providers.
- Ensures all provider information is accurately recorded and maintained to provide for proper reimbursement and member access (i.e., directory listings).
- Sends requests to individual providers and/or delegated groups to verify information on file and follows up as needed to ensure information is received.
- Provides on-going department support in research and analysis essential to resolving concerns/issues raised by providers and other internal/external customers.
- Works with other departments to ensure quality provider data to our members.
- Develops and maintains standards for database integrity, corrective actions, database alignment, and manages communication processes with other departments regarding database improvements.
Patient Services/Pharmacy Technician
Stockton Dermatology
Phoenix, AZ
07.2018 - 05.2021
- Managed several medical providers schedules for patient’s appointments.
- Handled inbound and outbound calls to schedule patients, verify insurance coverage and check on status of prescriptions sent to various pharmacies.
- Proficiently navigated through the Nextech EMR system and Microsoft Office to perform daily tasks.
- Transferred patient information from paper forms to EMR system via data entry and scanning systems.
- Assisted in the sale of the office’s private line of products to patients.
- Worked well in effectively de-escalating situations in which a patient may have been unhappy.
- Collected patient balances and copayments for their medical visits.
Pharmacy Technician/Customer Service Associate
Walgreens
Phoenix, AZ
01.2011 - 12.2018
- Act as patient advocate and coordinate prescribed pharmacy care with healthcare providers to ensure successful drug therapy.
- Insurance expert: demonstrate thorough understanding of contracted insurance plans and benefits, verify coverage, deductibles and out of pocket expenses.
- Make and receive calls with insurance companies to discuss eligibility, prior authorizations and referrals.
- Provide explanations of this information to patients in a clear, concise and professional manner.
- Read medication orders/prescriptions, prepare patient labels and calculate quantities for pharmacist to review and dispense.
- Provide friendly, courteous and efficient service to customers, building rapport for continued business.
- Responsible for cash register control and balancing drawer with 100% accuracy, store merchandising and inventory audits.
- Participate in continuing education courses to ensure product expertise to maximize cross-selling opportunities.
Education
Associate of Science - Nursing
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZ 07.2018 - 12.2025
Certified Nurse Assistant - Nursing
Glendale Community College
Glendale, AZ 10.2025 - 12/2025
High School Diploma -
Desert Vista High School
Phoenix, AZSkills
- Patient-centered care
- Infection prevention and PPE
- Patient safety
- Acute care support
- Vital signs monitoring
- ADL’s
- Mobility assistance
- Medical Terminology
- HIPAA compliance
- EMR documentation
Timeline
Certified Nurse Assistant - Nursing
Glendale Community College
10.2025 - 12/2025
Enrollment/Eligibility Consultant
CVS Health
11.2024 - Current
Provider Data Services Specialist
CVS Health
09.2021 - 11.2024
Associate of Science - Nursing
Maricopa Community Colleges, Chandler-Gilbert Community College
07.2018 - 12.2025
Patient Services/Pharmacy Technician
Stockton Dermatology
07.2018 - 05.2021
Pharmacy Technician/Customer Service Associate
Walgreens
01.2011 - 12.2018
High School Diploma -
Desert Vista High School