Thalia Castelan

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Monitored CCTV cameras and alarm systems for security breaches.

Communicated with security team and building supervisors using two-way radios, mobile phones and other technological sign-in logbooks to facilitate potential contact tracing.

Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Checked and verified photo identification prior to granting facility access.

Issued access cards to authorized personnel to monitor access points

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Investigated and resolved customer inquiries and complaints quickly.

Streamlined administrative tasks, such as filing and data entry, to support office efficiency.

Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Provided exceptional customer service to all guests, addressing their needs and concerns promptly.

Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Oversaw sign-in logbooks to facilitate potential contact tracing.

Checked and verified photo identification prior to granting facility access.

Issued access cards to authorized personnel to monitor access points.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Answered phone promptly and directed incoming calls to correct offices.

Kept reception area clean and neat to give visitors positive first impression.

Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.

Handled sensitive information with discretion while maintaining strict confidentiality standards.

Patrolled, secure, and monitored premises in company cart, and by foot throughout the day.

Conducted regular security audits to identify vulnerabilities and implement corrective measures.

Maintained confidentiality and security of sensitive information through proper handling of estate documentation.

Participated in regular training sessions on topics such as fire safety regulations, CPR certification updates, and changes in hotel security policies to stay current on best practices.

Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.

Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Managed lost and found items, reuniting guests with their belongings and maintaining a well-organized system for tracking property.

Conducted regular inventory audits, minimizing discrepancies and preventing loss through accurate recordkeeping.

Oversaw sign-in logbooks to facilitate potential contact tracing.

Checked and verified photo identification prior to granting facility access.

Issued access cards to authorized personnel to monitor access points.

Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.

Reduced order processing time with accurate picking, packing, and shipping of products.

Completed orders within tight deadlines while adhering to company standards for accuracy and precision in all tasks performed.

Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.

Collaborated with team members to streamline production processes, increasing overall productivity without sacrificing product quality.

Ensured quality control for outgoing shipments by conducting thorough inspections before packaging and loading onto delivery vehicles.

Prepared reports and technical documentation of day-to-day production processes.

Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Responded to customer requests for products, services, and company information.

Performed cash, card, and check transactions to complete customer purchases.

• Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Managed timely and effective replacement of damaged or missing products.

Investigated and resolved accounting, service and delivery concerns.

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.

Organized store displays for optimal visibility, leading to increased customer interest and inquiries.

Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.