Thalia Castrillon
Miami
Summary
Talented professional good multitasking, organizational and verbal and written communication skills. Expertise includes writing content on topics diverse topics and for use in different media. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Appointment Scheduling Specialist
Alco Windows & Doors
11.2022 - Current
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances
- Generated department orders and accompanying documentation
- Acted as first point of contact and set appointments for prospective clients
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered
- Handled complaints and questions, and re-directed calls to other team members.
Appointment Setter
Alorica
03.2022 - 05.2022
- Dialing outbound calls and speaking to prospects in regards to vehicle tracking devices, answering any inquiries giving them the proper care and attention needed to make a decision
- Worked on a system that allowed me to keep organized and work efficiently bringing more satisfaction to our Verizon connect clients
- Followed ethical codes that protected confidentiality of information
- Checked translations of technical terms and terminology to ensure that they are accurate and remain consistent throughout translation revisions
- Identified and resolved conflicts related to meanings of words, concepts, practices, and behaviors.
Administrative Assistant
PowerTrac Machinery
06.2021 - 10.2021
- Answered telephones to route caller to appropriate individual or address general questions
- Took and transcribed dictations to prepare letters, summaries, or reports
- Researched and compiled information to assist staff with special projects
- Improved transcripts by correcting grammatical and typographical errors
- Updated account information in company databases.
Assistant
Castrillon Services Inc
06.2018 - 07.2020
- Assisted manager in all aspects of business operations
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Reviewed and edited documents for accuracy, grammar and clarity.
Intern
John A. Ferguson Senior High School
08.2017 - 06.2018
- Sorted and organized files, spreadsheets, and reports
- Interacted with customers by phone, email, or in-person to provide information
- Explored new technologies and approaches to streamline processes
- Provided project progress updates and proposed solutions to issues
- Maintained cleanliness and organization of front desk area
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Associate of Applied Arts - Journalism
Miami-Dade Community College
Miami, FL06.2022
Skills
- Content creation
- Proofreading
- Journalism
- Customer service
- Creative writing
- Verbal and written communication
- Bilingual
- Windows
- Editing
- Media, Arts & Design (1 year)
- Customer support
- Social media management
- Research
- Copy editing
- Salesforce
- Inside sales
- Data collection
- Mac OS
Languages
English
English
Timeline
Appointment Scheduling Specialist
Alco Windows & Doors
11.2022 - Current
Appointment Setter
Alorica
03.2022 - 05.2022
Administrative Assistant
PowerTrac Machinery
06.2021 - 10.2021
Assistant
Castrillon Services Inc
06.2018 - 07.2020
Intern
John A. Ferguson Senior High School
08.2017 - 06.2018
Associate of Applied Arts - Journalism
Miami-Dade Community College
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