Thalia Celebrado

While issuing permits for Camping, Use of Pavilions and Neighborhood Centers,

• Facilitated communication between customers and internal staff members throughout the permitting process.
• Inputted data into database systems accurately and efficiently.
• Verified accuracy of submitted documents prior to issuing permits.
• Advised customers on how to obtain additional documentation when needed for their application process.
• Prepared documents required for processing new permit applications.
• Ensured that all relevant paperwork was properly completed before submitting to management for approval.
• Processed payments from customers seeking permits.
• Maintained and updated permit records in an organized manner.
• Assisted customers with inquiries related to permit applications.

• Resolved customer inquiries related to Motor Vehicle services via phone and email.
• Provided assistance in answering questions from customers regarding their Motor Vehicle Registration.
• Compiled reports summarizing Motor Vehicle Registration activities on a daily basis.
• Maintained accurate records of all transactions in database system.
• Verified ownership documents for accuracy to ensure proper documentation of vehicles.
• Updated customer profiles in the DMV database as necessary.
• Performed data entry into the DMV computer system using correct codes to process applications correctly.
• Assisted customers with filling out forms related to Motor Vehicle Registration Services.
• Ensured compliance with federal, state and local laws regarding motor vehicle registration policies and procedures.
• Monitored inventory levels of supplies needed for Motor Vehicle Registration Services.
• Provided information regarding motor vehicle regulations and procedures to customers.
• Advised customers on various options available when registering a vehicle or renewing their license plate sticker.
• Processed customer payments for motor vehicle transactions.
• Reviewed customer applications for completeness before processing them through the DMV system.
• Maintained accurate records of customer transactions.
• Performed audits on completed transactions to verify accuracy prior to submission.
• Explained various fees associated with registering a new or used car or truck.
• Researched and resolved customer inquiries in a timely manner.
• Assisted customers with vehicle registration, licensing and titling services.
• Responded to requests from other agencies regarding motor vehicle registration information.
• Stocked counters with forms, film and license supplies to maintain inventory levels.