Summary
Overview
Work History
Education
Skills
Timeline
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Thalia Contreras

Greenfield,WI

Summary

Retail and restaurant professional with four years of customer relations experience seeking a similar position where I can provide exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
10.2022 - Current
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Managed inventory and ordered supplies to keep the location well stocked with necessary supplies.
  • Managed cash and credit card handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Assistant Store Manager

BUBBLEICIOUS
09.2020 - 10.2022
  • Created drinks based on customer preference including boba teas and shakes
  • Purchased supplies, restocked drinks and supplies, and managed shipments
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Managed sales transactions efficiently, ensuring accurate transactions.
  • Interviewed, hired, and trained sales associates and equipped them to comply with company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.

Cashier/Sales Associate

AEROPOSTAL
11.2018 - 03.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Greeted customers entering store and responded promptly to customer needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier, Waitress, Fountain Girl

FERCH’S MALT SHOP
03.2018 - 07.2019
  • Deliver exceptional service to customers at the fountain and restaurant
  • Host and serve parties and perform nightly cleaning of the restaurant
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Train new employees on all aspects of their position.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Education

Technical Diploma - Cosmetology

Gateway Technical College
Racine, WI
01.2022

High School Diploma -

Greendale High School
Greendale, WI
05.2019

Skills

  • Staff Management
  • Proficient - Spanish
  • Customer-Oriented
  • Inventory Control
  • Schedule Management

Timeline

Shift Supervisor

Starbucks
10.2022 - Current

Assistant Store Manager

BUBBLEICIOUS
09.2020 - 10.2022

Cashier/Sales Associate

AEROPOSTAL
11.2018 - 03.2020

Cashier, Waitress, Fountain Girl

FERCH’S MALT SHOP
03.2018 - 07.2019

Technical Diploma - Cosmetology

Gateway Technical College

High School Diploma -

Greendale High School

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Thalia Contreras