Thalia Daniels
Dallas,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
IKS Health
05.2023 - Current
- Handled patient inquiries, questions, and suggestions about their medical bills courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving issues regarding their bills on their accounts.
- Actively listened to patients, handled concerns about their medical bills quickly and escalated major issues to the designated department.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Respond to and or send out emails to patients when they need to send in proof of payment, proof of insurance, or etc.
Customer Service Representative
24.7ai
10.2021 - 05.2023
- Worked with their client Klarna regarding customers online orders using their "Pay in 4" and or credit options with different retail stores they are partnered with.
- Handled customer concerns regarding their bills for online orders put in.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Crew Member Trainer
Mcdonalds
06.2017 - 10.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Ran front counter and or drive through area occasionally.
Education
High School Diploma -
W.W. Samuell High School
05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
Timeline
Customer Service Representative
IKS Health
05.2023 - Current
Customer Service Representative
24.7ai
10.2021 - 05.2023
Crew Member Trainer
Mcdonalds
06.2017 - 10.2021
High School Diploma -
W.W. Samuell High School
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