Summary
Overview
Work History
Education
Skills
References
Languages
Accomplishments
Affiliations
Timeline
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Thalia Dilone

Coram,NY

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

10
10
years of professional experience

Work History

RELATIONSHIP BANKER

WEBSTER BANK
STONY BROOK, NY
10.2023 - Current
  • Cultivating and maintaining strong relationships with clients, providing personalized financial guidance and support
  • Meeting or exceeding sales goals by promoting and cross-selling bank products and services, such as checking accounts, savings accounts, credit cards, and investment products
  • Following all regulatory requirements and internal policies to mitigate risks associated with banking operations and transactions are some but all responsibilities.

SALES CONSULTANT

APPLE HONDA
RIVERHEAD, NY
08.2022 - 06.2023
  • Contributed to the dealership sales growth by meeting and exceeding goals.
  • Demonstrate active listening skills by carefully understanding customer needs, budget constraints, and preferences to suggest viable vehicle choices
  • Provided detailed information on vehicle features, warranties and the remarkable history of our dealership
  • Demonstrated strong team player skills to facilitate efficient cross-departmental processes
  • Contributed to group targets by working closely with team members.
  • Cultivated long-term customer relations through consistent communication to ensure high levels of satisfaction
  • Established a track record of consistently adhering to dealership policies, industry regulations, and ethical selling practices.

ADMINISTRATIVE COORDINATOR

TIMOTHY HILL CHILDREN'S RANCH
RIVERHEAD, NY
03.2021 - 12.2021
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Managed the entire booking process for event venues and efficiently planned and executed guest list management and seat planning
  • Coordinated and executed diverse events, managing all financial transactions for million dollar yearly fundraising
  • Generated accurate financial reports and diligently monitored funds for team utilization
  • Oversaw donor portfolio to foster strong, ongoing relationships with all contributors.

RELATIONSHIP BANKER

M&T Bank
Hauppauge, NY
06.2018 - 03.2021
  • Consistently achieved monthly targets to ensure the bank's expansion and secure new prospects.
  • Achieved promotion through dedication and consistently delivering excellent results
  • Assisted colleagues in accomplishing their goals by consistently joining and actively participating in monthly meetings.
  • Provided education to customers regarding different solutions, deposits, and services that could support the accomplishment of their financial aspirations.
  • Managed a range of deposit accounts and credit lending options, proficiently explaining the unique characteristics, advantages, and disclosures.
  • Succeeded in consistently meeting deadlines for monthly, quarterly, and yearly operational reports
  • Managed cash flow and ATM maintenance responsibilities for the branch.

RELATIONSHIP BANKER

M&T BANK
BOHEMIA, NY
08.2016 - 05.2018
  • Assisted customers in opening new checking and savings accounts, as well as other banking services such as wire transfers, direct deposits.
  • Developing strong customer relationships and delivering tailored financial services such as credit cards, mortgages, car loans, and savings accounts.
  • Participated in Hispanic community events and workshops to promote bank services and financial literacy.
  • Collaborated with internal teams, including mortgage, investment, and commercial banking, to provide holistic financial solutions.
  • Developed and executed strategies to achieve and exceed sales targets for banking products and services.
  • Adhered to strict confidentiality protocols to maintain safety of customer and bank information.
  • Attended meetings with other bankers to discuss best practices related to relationship building.

SALES CONSULTANT AND TRAINEE

LG/MARKETSOURCE
LONG ISLAND, NY
08.2014 - 07.2016
  • Provided guidance and instructional support to Best Buy team members on LG product's and features
  • Succeeded in increasing revenue by strategically identifying customer needs and capitalizing on opportunities for upselling and closing.
  • Provided detailed product information to customers, including features, prices, and availability.
  • Executed merchandising tasks to enhance store appearance and increase product visibility.
  • Demonstrated a track record of providing excellent customer service and surpassing monthly sales goals.

Education

Associates Degree-Liberal Arts/ General Studies -

SUFFOLK COUNTY COMMUNITY COLLEGE
SELDEN, NY

Skills

  • Bilingual (English and Spanish)
  • Banking and Retail Experience
  • Financial Advising
  • Microsoft Word & Office
  • Training & Development
  • Decision-Making
  • Adaptability
  • Interpersonal Skills
  • Positive and professional
  • Quality-oriented team player

References

Available upon request

Languages

Spanish
Full Professional

Accomplishments

  • Achieved promotion at M&T BANK for hard-work and dedication.
  • Received a generous raise at Timothy Hill Children's Ranch within 3 months for my quick adaptability, agility, hard-work and contributions.
  • Maintained a high GPA in college.

Affiliations

  • Received medals and rewards for running events and marathons. Active in the running community and donating to different organizations to raise money for different causes.

Timeline

RELATIONSHIP BANKER

WEBSTER BANK
10.2023 - Current

SALES CONSULTANT

APPLE HONDA
08.2022 - 06.2023

ADMINISTRATIVE COORDINATOR

TIMOTHY HILL CHILDREN'S RANCH
03.2021 - 12.2021

RELATIONSHIP BANKER

M&T Bank
06.2018 - 03.2021

RELATIONSHIP BANKER

M&T BANK
08.2016 - 05.2018

SALES CONSULTANT AND TRAINEE

LG/MARKETSOURCE
08.2014 - 07.2016

Associates Degree-Liberal Arts/ General Studies -

SUFFOLK COUNTY COMMUNITY COLLEGE

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Thalia Dilone