Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thalia Duenes

San Jose,CA

Summary

I am a highly organized and dedicated professional who thrives in dynamic, fast-paced environments. Known for my strong work ethic and adaptability, I consistently bring a proactive approach to every task, regardless of the setting. I possess excellent communication skills, coupled with critical thinking, and sound judgment, which allow me to collaborate effectively, solve problems efficiently, and contribute meaningfully to team goals. As a high-energy trainer, I excel in designing and implementing clear, structured training programs tailored to various learning styles and organizational needs. I am skilled in developing engaging support materials and resources that enhance knowledge retention, and promote continuous learning. My ability to break down complex concepts into accessible content helps learners build confidence and achieve their goals more effectively. In addition, I have a proven track record of managing multiple priorities under tight deadlines, without compromising quality. My experience has taught me how to remain composed and solution-focused under pressure, making me a reliable and valuable asset in any professional environment. Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.

Overview

4
4
years of professional experience

Work History

Counseling Technician

Mount Pleasant High School
San Jose, CA
07.2025 - Current
  • Establishes, maintains, and updates individual student's permanent records, and data files to include courses, transcripts, test scores, class schedules, etc.; distributes pertinent information to various departments/persons.
  • Compiles a variety of data and statistical information and inputs such information into the computer using appropriate codes and procedures.
  • Screens calls and visitors to the Counseling Office; responding to routine Retrieves student data and information from computer as requested by parents, teachers, students, counselors, and others according to state and district policies and regulations.
  • Assists the counselor in registration activities, providing parents and students with information regarding school schedules, regulations, policies, procedures, standards, requirements, and setting up appointments.
  • Assists in administering and scoring aptitude/interest inventories and placement tests for students; enters test scores into a computer terminal.
  • Directs the work of student aides in the Counseling Office.
  • Assists counselors in compiling, organizing, and disseminating educational, vocational, scholarship, and career planning information.
  • Acts as an information source to counselors, teachers, administrators, parents and students regarding established office/record keeping procedures and requirement.
  • Assists the registrar with registration and withdrawal procedures. Processing appropriate forms, verifying information, filing to CUM folders, etc.
  • Distributes, collects, and relays cards and forms to and from teachers, parents, and district office.
  • Types letters, reports, forms, schedules, memoranda, and graduation lists, etc. from rough drafts.
  • Opens and distributes incoming mail.
  • Orders forms, materials, and supplies for the Counseling Office.
  • Performs related duties as required.

Child Nutrition Worker 1

William C. Overfelt High School
San Jose, CA
03.2025 - 07.2025
  • Assist in the preparation and serving of meals and snacks according to planned menus and portion guidelines.
  • Set up serving areas and ensure food is presented attractively and safely.
  • Operate kitchen equipment such as ovens, warmers, and dishwashers under supervision.
  • Wash dishes, utensils, and kitchen tools; clean food prep areas and service lines.
  • Maintain food safety and sanitation practices in accordance with local, state, and federal guidelines.
  • Receive and store food supplies properly.
  • Monitor and report food quantities, spoilage, and inventory needs.
  • Provide friendly and courteous service to students, staff, and school visitors.
  • Support the overall cleanliness and organization of the cafeteria and kitchen.
  • Perform other duties as assigned by the supervisor.

Program Manager

Right At School, Laneview Elementary School
San Jose, CA
05.2024 - 12.2024
  • Develop daily and weekly schedules, incorporating a variety of activities that cater to different age groups and interests (e.g., academic support, arts, sports, STEM activities).
  • Recruit, train, and supervise staff members, ensuring they understand and follow program policies.
  • Lead regular meetings to discuss program updates, student needs, and staff concerns, and offer feedback and professional development opportunities.
  • Oversee student activities to ensure safety and positive behavior, addressing any conflicts or issues that arise.
  • Act as the main point of contact for parents, addressing any concerns, sharing student progress, and providing updates on program events.
  • Manage the program's emergency preparedness and handle any incidents according to company policies.

Program Educator

Right At School, Laneview Elementary School
San Jose, CA
11.2022 - 05.2024
  • Provided individual guidance to students with special needs or behavioral issues.
  • Lead a variety of activities, such as homework help, arts and crafts, sports, STEM activities, and social-emotional learning exercises.
  • Prepare materials and set up spaces for each activity, ensuring they're engaging and appropriate for the age and developmental levels of the students.
  • Maintain a safe and orderly environment, ensuring all students follow program rules and expectations.
  • Use positive behavior management techniques to address conflicts and encourage good behavior, promoting a respectful and inclusive atmosphere.
  • Foster each student's strengths and provide support where needed, encouraging personal growth and self-confidence.
  • Work closely with other educators and the program manager to ensure smooth transitions between activities and consistent discipline practices.
  • Attend team meetings to share insights about student progress, behavior, and any concerns, helping to create a cohesive, team-based approach to program delivery.
  • Follow safety protocols, including conducting headcounts, monitoring student check-ins and check-outs, and being prepared to respond to emergencies.

Extra Help

Santa Clara Valley Medical Hospital
San Jose, CA
11.2021 - 08.2022
  • Coordinated and delivered medical supplies to multiple hospital departments, ensuring timely restocking and uninterrupted access to critical materials for clinical and administrative operations.
  • Performed accurate and efficient data entry of supply orders received from hospital departments, maintaining organized records and supporting inventory management systems.
  • Managed the replenishment of personal protective equipment (PPE) and other essential supplies from the Arco storage facility to the hospital's central PPE Command Center, helping maintain operational readiness and compliance with safety standards.
  • Utilized comprehensive knowledge of store merchandise to assist customers with product inquiries, providing accurate information and recommendations to enhance the customer experience.
  • Conducted scheduled and ad-hoc inventory audits, identifying and resolving stock discrepancies, monitoring usage trends, and supporting inventory control measures to reduce waste and prevent shortages.

Account coordinator

Aura Technologies
San Jose, CA
04.2021 - 08.2021
  • Customer service rep, Supported customers with concerns via email and phone call.
  • Developed strong organizational and communication skills while coordinating accounts with multiple clients.
  • Utilized problem-solving skills to resolve customer issues in a timely manner.
  • Assisted with the development of marketing strategies to increase brand awareness and promote products and services.
  • Worked with account team to achieve business goals by building trust and providing strategic and realistic solutions.
  • Managed daily operations related to accounts receivable and payable functions.
  • Developed creative approaches to increase customer engagement across various channels.
  • Worked closely with customers throughout the sales process from initial contact through post-sale follow up.
  • Monitored market trends and competitor activities to identify potential opportunities for growth.

Education

Associate of Arts - Criminal Justice

Evergreen Valley College
San Jose, CA
07-2026

Associate of Arts - Sociology

Evergreen Valley College
San Jose, CA
07-2026

High School Diploma -

Silver Creek High School
San Jose, CA
05-2018

Skills

  • Data entry
  • Conflict resolution
  • Document preparation
  • Project management
  • Customer service
  • Record keeping
  • Food safety
  • Attention to detail
  • Scheduling coordination
  • Friendly, positive attitude
  • Microsoft Word

Timeline

Counseling Technician

Mount Pleasant High School
07.2025 - Current

Child Nutrition Worker 1

William C. Overfelt High School
03.2025 - 07.2025

Program Manager

Right At School, Laneview Elementary School
05.2024 - 12.2024

Program Educator

Right At School, Laneview Elementary School
11.2022 - 05.2024

Extra Help

Santa Clara Valley Medical Hospital
11.2021 - 08.2022

Account coordinator

Aura Technologies
04.2021 - 08.2021

Associate of Arts - Criminal Justice

Evergreen Valley College

Associate of Arts - Sociology

Evergreen Valley College

High School Diploma -

Silver Creek High School