Thalia Feria Ricardo

Austin,TX

Overview

2025

years of professional experience

As Seen On TV

Greeted customers and helped with product questions, selections, and purchases.
Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Helped customers complete purchases, locate items, and join reward programs.
Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Supported store management in planning and executing seasonal promotions and sales events.
Managed inventory to prevent stock shortages, ordering new items as necessary.
Monitored sales trends to advise on restocking, ensuring popular items were always available.
Engaged in friendly conversation with customer to better uncover individual needs.
Performed cash, card, and check transactions to complete customer purchases.
Wrapped, boxed and weighed bakery department products.

As Seen On TV

Resolved discrepancies between physical counts and electronic records through thorough investigation and reconciliation efforts.
Reduced stock discrepancies by diligently investigating variances and resolving issues promptly.
Performed full inventory counts every Number days.
Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
Performed data entry and completed proper paperwork.
Developed comprehensive reports for management, highlighting inventory levels, trends, and areas of concern.
Managed all related documentation and records for department.
Optimized warehouse space utilization by regularly assessing layout effectiveness and making necessary adjustments as needed.
Assisted in the implementation of an inventory management software system for improved record keeping and reporting capabilities.
Completed physical inventory counts each month.

As Seen On TV

04.2022 - 01.2025

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Helped customers locate products and checked store system for merchandise at other sites.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Led team meetings focused on sales techniques and product features, boosting overall team performance.

Spanish

Native or Bilingual

As Seen On TV

04.2022 - 01.2025

As Seen On TV

As Seen On TV