Summary
Overview
Work History
Education
Skills
Timeline
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Thalia Flores

Sugar Land,TX

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

10
10
years of professional experience

Work History

Operations Manager

Talbots
01.2018 - 09.2023
  • Store Presentation and Remodeling: Regularly oversee store layout and aesthetics, executing monthly store resets to ensure a visually appealing and customer-friendly environment.
  • Inventory Management and Backstock Maintenance: Proficiently handle all aspects of inventory, diligently organizing and maintaining backstock to optimize efficiency and presentation.
  • Customer Engagement and Exceptional Service: Provide personalized customer assistance to fulfill their needs and create memorable shopping experiences, consistently exceeding their expectations.
  • Effective Communication: Fostered positive and clear communication channels within a team and with organizational leadership, resulting in minimized miscommunications and improved adherence to deadlines.

Front Desk/Content & Social Media Manager

Rush Cycle
01.2019 - 01.2020
  • Staff Scheduling and Management: Developed and maintained monthly schedules for front desk personnel, ensuring optimal coverage and operational efficiency.
  • Performance Enhancement: Facilitated employees in achieving monthly growth and sales targets through coaching, motivation, and skill development.
  • Exceptional Customer Engagement: Demonstrated commitment by addressing phone calls, emails, and social media inquiries daily, even during off-duty hours, to provide outstanding customer service and support.
  • Sales and Relationship Building: Successfully promoted memberships and cultivated strong, lasting relationships with clients to drive revenue growth and client retention.
  • Enhanced Online Presence: Elevated customer engagement levels through strategic social media initiatives, contributing to increased brand visibility and client interaction.

Shift Leader/Waitress

Lupe Tortilla
01.2016 - 01.2018
  • Guest Service Excellence: Proficiently managed multiple groups of guests, meticulously recording and fulfilling their food and beverage orders, ensuring prompt and accurate service.
  • Financial Transaction Management: Effectively handled customer payments, including cash and card transactions, with precision and accountability throughout every shift.
  • Hygiene and Efficiency: Maintained a pristine work section while efficiently performing additional side duties to uphold a clean and organized environment.
  • Team Leadership and Training: Played a key role in onboarding and training new employees, delegating daily tasks and responsibilities to ensure smooth operations and optimal service quality.

Cashier

Famous Footwear
01.2014 - 01.2016
  • Cash Register Operations: Proficiently managed cash, check, and credit card transactions on a cash register, consistently achieving exceptional accuracy levels.
  • Inventory Management: Diligently restocked and organized merchandise to maintain a well-ordered and accessible store environment.
  • Customer Assistance and Engagement: Provided valuable assistance to customers, aiding them in completing purchases, locating items, and enrolling in loyalty reward programs.
  • Customer Relationship Building: Demonstrated a commitment to fostering customer loyalty and sustaining consistent sales through friendly, knowledgeable, and attentive service.

Education

High School Diploma -

Stephen F. Austin
Richmond, TX
2014

Skills

  • Procurement and Supply Management
  • Payroll Operations
  • Leadership and Teamwork
  • Customer Service
  • Strategic Planning
  • Communication
  • Conflict resolution
  • Time management
  • Adaptability and Flexibility
  • Emotional Intelligence

Timeline

Front Desk/Content & Social Media Manager

Rush Cycle
01.2019 - 01.2020

Operations Manager

Talbots
01.2018 - 09.2023

Shift Leader/Waitress

Lupe Tortilla
01.2016 - 01.2018

Cashier

Famous Footwear
01.2014 - 01.2016

High School Diploma -

Stephen F. Austin

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Thalia Flores