THALIA GONZALEZ
Miami,FL
Summary
Passionate computer science student looking to gain first-hand experience in programming and databases.
Overview
2
2
years of professional experience
Work History
Service Supervisor
Lincoln Cutler Bay
Miami, FL
09.2021 - 07.2023
- Maintain customer records and enter data into computer database.
- Used Data Analysis to provide recommendations to management that resulted in 10% decrease in cancellation rate.
- Created data analysis report to improve business efficiency.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Invoice and collect payment from customers for services rendered.
Greeter
Braman Honda, Greeter
Miami, FL
03.2021 - 08.2022
- Showroom customers and determine of nature of their visit.
- Direct customers to correct department, notify appropriate salesperson that customer is waiting, or introduce customer to salesperson.
- Obtain basic customer information
- Manage various customers and greet everyone politely, administer all inquiries and assist in any special request of guests
- Serve as telephone/clerical back-up.
Education
Associate of Science - Computer Science
Miami Dade Colleague
Miami,FLCurrent
High School Diploma -
Raul Cepero Bonilla High School
Havana, CubaBachelor of Science - Computer Science
Florida International University
Miami, FLSkills
- Technical Proficiencies: Java, C, SQL
- Microsoft Office Suite (Word, Excel, PowerPoint) Swift learner, easily mastering new software systems
- Analytics Skills, Organizational Skills, Quick learner
- Adaptability and Resilience
Timeline
Service Supervisor
Lincoln Cutler Bay
09.2021 - 07.2023
Greeter
Braman Honda, Greeter
03.2021 - 08.2022
Associate of Science - Computer Science
Miami Dade Colleague
High School Diploma -
Raul Cepero Bonilla High School
Bachelor of Science - Computer Science
Florida International University