THALIA GONZALEZ
Miami,FL
Summary
Passionate computer science student looking to gain first-hand experience in programming and databases.
Overview
2
2
years of professional experience
Work History
Service Supervisor
Lincoln Cutler Bay
Miami, FL
09.2021 - 07.2023
- Maintain customer records and enter data into computer database.
- Used Data Analysis to provide recommendations to management that resulted in 10% decrease in cancellation rate.
- Created data analysis report to improve business efficiency.
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Invoice and collect payment from customers for services rendered.
Greeter
Braman Honda, Greeter
Miami, FL
03.2021 - 08.2022
- Showroom customers and determine of nature of their visit.
- Direct customers to correct department, notify appropriate salesperson that customer is waiting, or introduce customer to salesperson.
- Obtain basic customer information
- Manage various customers and greet everyone politely, administer all inquiries and assist in any special request of guests
- Serve as telephone/clerical back-up.
Education
Associate of Science - Computer Science
Miami Dade Colleague
Miami,FLCurrent
High School Diploma -
Raul Cepero Bonilla High School
Havana, CubaBachelor of Science - Computer Science
Florida International University
Miami, FLSkills
- Technical Proficiencies: Java, C, SQL
- Microsoft Office Suite (Word, Excel, PowerPoint) Swift learner, easily mastering new software systems
- Analytics Skills, Organizational Skills, Quick learner
- Adaptability and Resilience
Timeline
Service Supervisor
Lincoln Cutler Bay
09.2021 - 07.2023
Greeter
Braman Honda, Greeter
03.2021 - 08.2022
Associate of Science - Computer Science
Miami Dade Colleague
High School Diploma -
Raul Cepero Bonilla High School
Bachelor of Science - Computer Science
Florida International University
Similar Profiles
Alexa GonzalezAlexa Gonzalez
Internet Sales Coordinator at Lincoln of Cutler BayInternet Sales Coordinator at Lincoln of Cutler Bay
KEVIN CRUZKEVIN CRUZ
Car Sales Associate at Lincoln of Cutler BayCar Sales Associate at Lincoln of Cutler Bay
Jesus CamposJesus Campos
Sales Representative at Lincoln Of Cutler BaySales Representative at Lincoln Of Cutler Bay
Efrainny Rodriguez ConcepcionEfrainny Rodriguez Concepcion
Front Desk at Chesterfield hotelFront Desk at Chesterfield hotel
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center