Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Enrique Barrera

Brownsville,TX

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

16
16
years of professional experience

Work History

Sales Retention Specialist

Charter Spectrum
11.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced team productivity by regularly sharing best practices, tips, and techniques for successful client interactions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Utilized CRM software effectively to track client interactions, monitor progress, and generate insightful reports for continuous improvement.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Analyzed data trends to identify areas of improvement in customer service, resulting in increased client satisfaction scores across the board.
  • Implemented various upselling tactics to retain customers while also increasing their spending levels within the company's offerings.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs
  • Mentor program working amongst new hires in the training department (POC of class)

Customer Service Representative

Teleperformance
08.2016 - 10.2021
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Participated in training programs to enhance product knowledge and customer service skills.

Overnight Produce Associate

Walmart
12.2015 - 06.2016
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Assisted with weekly inventory counts.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Unloaded trailers, received merchandise, verified orders and broke down produce loads

Crew Member

McDonlads
11.2013 - 08.2015
  • Worked front counter, drive-thru and other areas.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Placed food trays over food warmers for immediate service.
  • Stocked service stations with items such as ice, napkins, and straws
  • Greeted each customer with friendly eye contact.

Dishwasher

Texas Roadhouse Restaurant
11.2010 - 08.2011
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.

Crew Member

Little Cesar's Pizza
03.2009 - 09.2010
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Education

GED -

Adult Continuing Education
Brownsville, TX

Skills

  • Strong client relations
  • Exceptional communication skills
  • Skilled in call center operations
  • Positive and friendly
  • Extremely organized
  • Staff development
  • Strong verbal communication
  • Quick learner
  • Exceptional time management skills
  • MS Window proficient
  • Goal-oriented
  • Self-motivated
  • Team leadership
  • Work History

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Retention Specialist

Charter Spectrum
11.2021 - Current

Customer Service Representative

Teleperformance
08.2016 - 10.2021

Overnight Produce Associate

Walmart
12.2015 - 06.2016

Crew Member

McDonlads
11.2013 - 08.2015

Dishwasher

Texas Roadhouse Restaurant
11.2010 - 08.2011

Crew Member

Little Cesar's Pizza
03.2009 - 09.2010

GED -

Adult Continuing Education

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