Thalia Hines Crear
Summary
Providing general administrative back-up and other duties. More than 9 years of records management support. Familiar and experienced with electronic filing systems, various document management technologies and scanning experience. Knowledge of filing systems and standards. Proficiency working with Document Management Systems. Multi-tasks well and efficiently manages changing priorities. Excellent organizational and analytical skills, with attention to detail. Hardworking, gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
14
14
years of professional experience
Work History
Document Manager
Examworks
04.2013 - Current
- Process workers' compensation claims: Designated Doctor Exams, Required Medical Exams, promptly and accurately
- Obtain all verification of injury, availability of modified work and insurance information.
- Obtain all Workers Compensation patient authorizations and pre-certifications (Ex. MRIs, surgeries and all outside procedures)
- Oversee the daily operational workflow ensuring all clients' needs are handled timely, professionally, and according to legal requirements and company policies.
Shift Leader
Pate Rehabilitation
09.2008 - 12.2012
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
Associate of Arts - Criminal Justice
University of Phoenix
Tempe, AZ06.2020
Skills
- Resolving Variances
- Clerical Support
- Client Assessments
- Electronic Document Management System
- Data Communications
- Managing Documents
- Legal Documentation
- Microsoft SharePoint
- Microsoft Access
- Microsoft Office
Timeline
Document Manager
Examworks
04.2013 - Current
Shift Leader
Pate Rehabilitation
09.2008 - 12.2012
Associate of Arts - Criminal Justice
University of Phoenix