Thalia Johnson
Florence,Arizona
Summary
Dedicated and compassionate professional with a strong background in client-facing roles across dental and animal care environments. Experienced in front desk, patient and client communication, and operational efficiency. Known for delivering exceptional service, maintaining organized workflows, and building trust with patients, pet owners, and team members. Thrives in fast-paced settings requiring empathy, multitasking, and attention to detail.
Overview
7
7
years of professional experience
Work History
Receptionist
Dr. Crockett Dental Office
Mesa, AZ
09.2023 - Current
- Led front desk operations in a high-volume dental practice, serving as the primary point of contact for patients
- Trained and supervised front office staff to uphold high standards of customer service and administrative accuracy
- Managed appointment scheduling, confirmations, and provider calendars to reduce gaps and minimize no-shows
- Processed insurance claims, verified benefits, and resolved patient billing inquiries
- Maintained accurate patient records while ensuring strict HIPAA compliance
- Implemented front office procedures to improve efficiency and patient satisfaction
- Acted as liaison between patients and clinical staff, improving communication and resolving concerns
- Supported practice management through reporting and coordination of office operations
Dog Care & Training Assistant
Top Dog Training & Boarding
Gilbert, AZ
10.2022 - 09.2023
- Assisted trainers with obedience and behavior modification sessions
- Supervised group play to ensure safe and positive interactions among dogs
- Monitored feeding schedules, behavior, and health conditions; maintained detailed records
- Administered medications as directed and ensured overall animal well-being
- Maintained cleanliness of kennels, play areas, and training spaces according to safety standards
- Provided enrichment activities to reduce stress and improve animal behavior
- Communicated with pet owners regarding progress, routines, and care
- Supported front desk operations including client check-ins, check-outs, and education
Veterinary Receptionist
Val Vista Animal Hospital
Gilbert, AZ
07.2019 - 09.2022
- Served as first point of contact for clients and pets in a fast-paced veterinary clinic
- Scheduled wellness visits, surgeries, and emergency appointments using veterinary software systems
- Verified vaccination records and prepared patient charts prior to appointments
- Managed multi-line phone systems, client check-ins/check-outs, and payment processing
- Coordinated with veterinary staff to ensure smooth daily clinic operations
- Educated pet owners on care instructions, treatment plans, and clinic policies
- Provided compassionate support during sensitive situations, including end-of-life care
- Maintained organized, clean reception and exam areas
Education
Associate of Arts -
Maricopa Community Colleges, Mesa Community College
Mesa, AZ12-2019
Skills
- Exceptional Customer Service & Interpersonal Skills
- Strong Communication
- Multitasking & Time Management
- Staff Training
- Organizational & Administrative Expertise
- Problem Solving & Conflict Resolution
- Empathy & Compassion in High-Stress Situations
- Attention to Detail
- Animal Handling & Care
- HIPAA Compliance & Confidentiality
- Data Entry in Practice Management Software (Open Dental, AVImark, Cornerstone)
- Telephone skills
Languages
Spanish
Full Professional
Timeline
Receptionist
Dr. Crockett Dental Office
09.2023 - Current
Dog Care & Training Assistant
Top Dog Training & Boarding
10.2022 - 09.2023
Veterinary Receptionist
Val Vista Animal Hospital
07.2019 - 09.2022
Associate of Arts -
Maricopa Community Colleges, Mesa Community College