Thalia Lugo
Victoria,TX
Summary
To find a position with a growing organization where I can further utilize gain skills and experience.
Overview
11
11
years of professional experience
Work History
Helper
Bilfinger Westcon Industries
01.2024 - 03.2024
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
- Managed waste disposal efficiently to maintain a clean job site that adhered to safety regulations.
Customer Service Representative
SLEEP NUMBER
03.2022 - 08.2022
- Handled customer inquiries courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Ensure customer satisfaction and provided professional customer support
- Responded to customer requests for products, services, and company information.
- Communicating and coordinating with internal departments.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Accountant
COLLINS SUPPLY
10.2016 - 12.2017
- Manage daily telephone calls
- Process invoice for payments, and monthly statements.
- Prepared bank deposits, daily balance ledger.
- Handled day-to-day accounting processes to drive financial accuracy.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
Receptionist
FLORES TILE & FLOORING
10.2012 - 03.2014
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Skills
- Active Learning
- Teamwork and Collaboration
- Attention to Detail
- Following Directions
- Excellent Communication
- Customer Service
- Heavy Lifting
- Punctual and Reliable
- Bilingual
Timeline
Helper
Bilfinger Westcon Industries
01.2024 - 03.2024
Customer Service Representative
SLEEP NUMBER
03.2022 - 08.2022
Accountant
COLLINS SUPPLY
10.2016 - 12.2017
Receptionist
FLORES TILE & FLOORING
10.2012 - 03.2014
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