Thalia Martin
Administrative Expert
Austin,TX
Summary
Focused Administrative Operations Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Excellent at applying creative and analytical approaches to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
14
14
years of professional experience
Work History
Administrative Services Manager
ImageNet Consulting
09.2023 - Current
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Optimized organizational systems and databases for payment collections, AP/AR, deposits, and record keeping.
- Built and managed processes for tracking and monitoring department performance.
- Completed bi-weekly payroll for 10 employees.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
Administrative Operations Manager
Texas Department Of State Health Services
06.2020 - 09.2023
- Served as public face for agency to external stakeholders and partners for short and long-term projects with internal and external partners in high-visibility roles.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Planned and coordinated large-scale exercises spanning statewide, inter-state, and national efforts, including post-play evaluation and restructuring.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Revolutionized and created processes for staffing, asset distribution and tracking, and information processing for 40% increase in productivity.
- Managed recruitment, training, and oversight of 30+ person team, implementing improvement plans and exceeding group performance expectations.
- Served as public face for agency to external stakeholders and partners.
- Ensured strict adherence to state and federal mandates regarding information, confidentiality, and data archiving.
Special Events Manager
Fete & Frivolity Events
08.2016 - 01.2020
- Managed administrative logistics of events planning, event booking and event promotions.
- Negotiated and reviewed contracts created with clients and vendors.
- Sourced and hired vendors for events and meetings, maintaining positive and long-term connections with each.
- Lowered expenditure by creating budgets and action plans to streamline planning and purchasing.
- Compiled, edited, and enacted intricate and complex scheduling, communication, and participation of multiple vendors for events from 80 - 200+ attendees.
- Developed status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events
- Created website and blog content and edited online platforms using Wordpress.
- Increased interaction and following for corporate social media by 15% via use of analytics, creative content development, and ad campaigns.
Executive Assistant & Practice Manager
Sachse Chiropractic
06.2011 - 06.2018
- Managed and resolved conflicts for founder's schedule, both in office and out.
- Tracked, logged, and managed resource storage.
- Created, streamlined, and updated organizational systems for legal and medical filing for all operations.
- Handled over 300 external legal cases and required documentation for insurance and treatment reimbursement.
- Decreased supply costs via properly managing inventory, obtaining quotes, and purchasing appropriately priced products.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
Executive Assistant
SSCP Management
01.2019 - 03.2020
- Created reports and presentations to support executives and boost team productivity.
- Handled all finance management and accounting for personal and business purchases.
- Increased interaction and following for corporate social media by 15% via use of analytics, creative content development, and ad campaigns.
- Alleviated executive overload by handling all corporate communication.
- Created and maintained schedules both personal and professional, operating independently and efficiently to protect Director's time and complete short and long-term projects.
- Streamlined scheduling and cut costs of domestic and international travel plans via proactive research and price tracking.
- Organized and coordinated conferences and monthly meetings.
Education
Quickbase Builder Certification -
Quickbase University
Austin02.2022
Associate of Arts - Communications
Collin College
Dallas, TX05.2015
Skills
- Project Management
- Event Planning
- Microsoft Office & Google Suite
- Multi-Unit Operations Management
- Exercise & Inter-Agency Coordination
- Staff Management
- Process Improvement
- Business Correspondence
- Strategic Planning
- Contract Negotiation & Review
- Meeting Planning
- Workflow Planning
Certification
- Quickbase Builder | Quickbase Univeristy
- FEMA 100 -800 | Federal Emergency Management Agency
- Microsoft Office
- Google Suite
Accomplishments
- Headed and built from the ground up the Emergency Medical Surge Personnel program for the State of Texas Emergency Response, overseeing up to 15,000 personnel at a time
- Coordinated with external and internal stakeholders on Local, State, and Federal levels to lead the Operations Section of the State of Texas Disaster Response through multiple activations including COVID-19, Winter Storm Yuri, and various hurricanes, tornadoes, and fire seasons
- Helped build an award-winning events company recognized multiple times by industry leaders such as The Knot
- Hired, trained, and supervised teams of up to 40 direct reports
Timeline
Administrative Services Manager
ImageNet Consulting
09.2023 - Current
Administrative Operations Manager
Texas Department Of State Health Services
06.2020 - 09.2023
Executive Assistant
SSCP Management
01.2019 - 03.2020
Special Events Manager
Fete & Frivolity Events
08.2016 - 01.2020
Executive Assistant & Practice Manager
Sachse Chiropractic
06.2011 - 06.2018
Quickbase Builder Certification -
Quickbase University
Associate of Arts - Communications
Collin College
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