Thalia Martinez
Pearsall,TX
Summary
Driven by a results-focused approach, I leveraged policy enforcement and motivational skills at Core Civic to enhance resident satisfaction and safety. Demonstrated expertise in team management and meeting coordination, significantly improving community practices and resident transitions. My proactive problem-solving and ability to manage high-stress situations have consistently elevated customer and resident experiences. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.
Overview
6
6
years of professional experience
Work History
Resident Supervisor
Core Civic
05.2022 - Current
- Facilitated roommate mediations to address issues before they escalated into larger problems.
- Evaluated resident feedback to inform improvements in programming and community management practices continuously.
- Assisted with move-in and move-out processes, ensuring smooth transitions for new and departing residents.
- Improved resident satisfaction by addressing concerns promptly and effectively.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Enforced policies and safety standards through building and room rounds.
- Supported personal needs of residents dealing with diverse conditions.
Cashier
Walmart
03.2020 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Bens Taco Stand
Cashier
06.2018 - 02.2019
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Followed food safety and sanitation guidelines at all times.
- Assisted customers with menu items and accurate order fulfillment.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Improved team productivity by assisting with food preparation during peak hours when needed.
Education
High School Diploma -
Pearsall High School
Pearsall, TX05.2019
Skills
- Policy Enforcement
- Team Management
- Meeting Coordination
- Motivational Skills
Languages
Spanish
Professional Working
Timeline
Resident Supervisor
Core Civic
05.2022 - Current
Cashier
Walmart
03.2020 - 04.2022
Bens Taco Stand
Cashier
06.2018 - 02.2019
High School Diploma -
Pearsall High School
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