Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thalia Montes De Oca

Summary

Customer-focused and results-driven store manager with 6+ years of experience delivering exceptional customer service and creating customer loyalty. Proven track record of driving sales growth and optimizing store operations. Skilled in inventory management, visual merchandising, analyzing sales data, and identifying trends. Expert in creating sales strategies, managing budgets, training and developing staff. Seeking for a position to utilize my expertise in customer service and to expand my knowledge in customer relations.

Overview

10
10
years of professional experience

Work History

General Store Manager

Lids Sports Group
08.2017 - Current
  • Delivered timely and professional customer service to clients, helping boost potential sales opportunities.
  • Enhanced store visual appeal by following the companies merchandising display layouts.
  • Reported inventory accuracy by conducting regular audits and following efficient tracking systems created by the company.
  • Responsible for hiring, training and mentoring all new employees in my store.
  • Oversaw all operations and ensured they were completed in a timely manner.
  • Led a successful sales team by providing motivational coaching and performance-based feedback to ensure all employees reach their sales targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Promoted store loyalty program, resulting in increased customer engagement and repeated business.
  • Managed a high volume of daily transactions, ensuring accuracy and efficiency.
  • Managed scheduling for over 12 employees, ensuring we had maximum coverage during peak hours to maximize sales opportunities.

Waitress

Margaritaville
06.2015 - 07.2017
  • Greeted new customers, discussed specials, and took drink orders.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Used communication and problem-solving skills to resolve customer complaints and answered customers' questions on all food items.
  • Increased overall restaurant efficiency by effectively managing my tables.

Banquet Waiter

Best Waiters Of Chicago
09.2014 - 05.2015
  • Served meals to customers according to establishment guidelines.
  • Arranged food, utensils and condiments on trays to serve meals with necessary items.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Executed synchronized meal service simultaneously serving multiple guests.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Maintained flexible work schedule to meet event needs.

Education

High School Diploma -

Latino Youth High School
Chicago, IL
06.2017

Skills

  • Customer Service and Relations
  • Hiring, Training and Mentoring
  • Employee Scheduling and Payroll Management
  • POS Systems opening and closing procedures; Systems and software expertise
  • Inventory Oversight and Loss Prevention
  • Operations Management
  • Visual Merchandising
  • Cash Management
  • Problem-Solving
  • Outstanding Communication Skills
  • Bilingual
  • Upselling and Cross Selling techniques

Languages

Spanish
Native or Bilingual

Timeline

General Store Manager

Lids Sports Group
08.2017 - Current

Waitress

Margaritaville
06.2015 - 07.2017

Banquet Waiter

Best Waiters Of Chicago
09.2014 - 05.2015

High School Diploma -

Latino Youth High School
Thalia Montes De Oca