Thalia Moreno
Los Angeles,CA
Summary
Dynamic hospitality professional with extensive experience at Felix Trattoria and Brinkley Automotive, excelling in customer relationship management and team leadership. Proven ability to enhance guest experiences and foster loyalty through exceptional service. Skilled in multitasking and conflict resolution, consistently ensuring smooth operations and high customer satisfaction in fast-paced environments. With several years of experience juggling multiple priorities to keep the company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Brinkley Automotive Dealership
06.2019 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Operations Supervisor
Cassey Industrial Construction
08.2023 - 12.2023
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Restaurant Hostess
Felix Trattoria
10.2023 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Bar Back
Paloma Venice
10.2023 - 01.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
Head Hostess
the Butchers Daughter
03.2023 - 01.2025
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
Barista
Super Domestic
02.2025 - 07.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
High School Diploma -
Jefferson High School
Monroe, MI05-2019
Skills
- Service excellence
- Proficient in managing multiple tasks
- Proactive learning
- Time allocation planning
- Task coordination
- Effective conflict resolution
- Staff training
Timeline
Barista
Super Domestic
02.2025 - 07.2025
Restaurant Hostess
Felix Trattoria
10.2023 - Current
Bar Back
Paloma Venice
10.2023 - 01.2024
Operations Supervisor
Cassey Industrial Construction
08.2023 - 12.2023
Head Hostess
the Butchers Daughter
03.2023 - 01.2025
Assistant Manager
Brinkley Automotive Dealership
06.2019 - 10.2023
High School Diploma -
Jefferson High School
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