Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thalia Oats

Bakersfield,CA

Summary

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Diligent and responsible Cashier with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Punctual and honest [Job Title] with solid background in [Type] environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste. Reliable [Job Title] offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in [Type] areas and flexible with changing business needs. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail. Known for excellence in [Skill].

Overview

4
4
years of professional experience

Work History

Team Associate

CVS Pharmacy
03.2024 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Learned all required tasks quickly to maximize performance.
  • Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong cooperative relationships with coworkers and managers.

Cashier/Customer Service

Big 5 Sporting Goods
11.2023 - Current
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Manager

Small Business Administration
01.2022 - 07.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Cashiers/ Customer Service

Taco Bell
03.2024 - 06.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Cashier Team Lead

Taco Bell
02.2021 - 07.2023
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.

Education

Bachelor of Business - Business Administration

Bakersfield College
Bakersfield, CA
06.2027

Skills

  • Product Restocking
  • Cash Handling
  • Payment Collection
  • Customer Service
  • Payment Processing
  • Cleaning and Sanitizing
  • Staff Training
  • Inventory Management
  • Currency Counting

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Team Associate

CVS Pharmacy
03.2024 - Current

Cashiers/ Customer Service

Taco Bell
03.2024 - 06.2024

Cashier/Customer Service

Big 5 Sporting Goods
11.2023 - Current

Manager

Small Business Administration
01.2022 - 07.2024

Cashier Team Lead

Taco Bell
02.2021 - 07.2023

Bachelor of Business - Business Administration

Bakersfield College
Thalia Oats