Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thalia Montes

Livingston,CA

Summary

Dependable employee establishes rapport and trust with clients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.

Overview

6
6
years of professional experience

Work History

Family Support Provider

MERCED COUNTY OFFICE OF EDUCATION
12.2021 - 10.2022
  • Work with parents, service area managers, and other staff to provide parent education
  • Meet frequently with each family by making regularly scheduled home visits and other contacts, as needed
  • Expedite completion of pre-enrollment requirements by assisting families to obtain the necessary health services and documentation of the health services; and, by completing all required forms and health records accurately and in a timely manner
  • Assess the health, social service and training/educational needs of each assigned family
  • Utilizing case management , develop with each family a family partnership agreement based on the family's assessed and expressed needs and interests
  • Assist each family to implement the family partnership agreement
  • Make appropriate referrals to other agencies and follow up on all referrals acting as an advocate when needed
  • Work closely with the Comprehensive Services Supervisor, Family Support Services Manager, Mental Health services provider, and others to assist families in crisis
  • Implement the outreach and recruitment plan as directed.
  • Provide or arrange for transportation and translation as needed.
  • Prepare individual comprehensive service files for each assigned child and family. Gather, record, retrieve, collate copy, and disseminate information. Update all child and family records as services are provided or acquired.

Admin Clerk II

STANISLAUS COUNTY AGING AND VETERAN SERVICES
11.2016 - 12.2021
  • Counsel clients in person, virtually, or by phone, to explain Medicare benefits
  • Resolves client problems and case closure within reasonable timeframes
  • Reports all issues of client complaints and appeals to the Program Manager
  • Outreach for HICAP and CALFRESH for SSI recipients


  • Organizes counselor training, meetings, with the Program Manager, to provide up-to-date information on HICAP, Medicare, and Medi-Cal related issues
  • Helping clients by explaining the process of how to get rid of their share of cost in order to be full Medi-Cal
  • Communicating with Medi-cal regarding clients
  • Assist with assigning intakes referrals to correct counselors helping clients with their Medicare needs
  • Answer Senior information line and listen to clients concerns and direct to proper resources
  • Followed up with Senior Information Clients whether they were able to receive assistance
  • Complete intakes for CAL FRESH/ Dignity at Home/ Home Delivered Meals/ Family Caregiver Support
  • Assisted with family caregiver home visits for Spanish speaking clients
  • Provide information and assistance to veterans about various County services
  • Entered Veteran information into our database to assist the Veteran Representatives
  • Provided basic Information to Veterans at the front desk regarding License, transportation, School Fee Waiver
  • Data Collection and Reporting in online database system
  • Answering and directing phone calls on a Multi phone line
  • Organizing and scheduling appointments
  • Photocopying, scanning, and faxing
  • Prepared, compiled, and filed documents as well as reports presented to various parties

Administration / OFFICE TEAM

ROBERT HALF
06.2016 - 12.2018
  • Demonstrated ability to quickly learn organizational processes, workflows, policies, and procedures of various companies
  • Utilize document review tools, including Adobe to discover and inspect records such as medical records
  • Upload data into electronic file library and database for review
  • Distribute legal documentations to attorneys and paralegals
  • Coordinated with vendors to ensure proper supply and office maintenance
  • Maintained scheduling, organized conferences and conference calls
  • Generated shipment invoices, prepared packages, and set up courier deliveries for customers
  • Adhered to security requirements by screening visitors, updating logs, and issuing temporary passes
  • Received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily
  • Answered and directed incoming calls using a multi-line telephone system.
  • Efficiently processed invoices and expense reports to ensure timely reimbursement for employees'' work-related expenses.
  • Match Receiving with Purchase Orders
  • Order supplies for IT, Maintenance, Manufacturing, Assembly, office supplies, and other various supplies
  • Receive requisitions for goods or services to be purchased
  • Authorize purchases
  • Maintain all records pertaining to the history of each requisition on costs, delivery, product performance, and inventories
  • Entering orders, providing order acknowledgements, and coordinating with other areas of the business to expedite and track orders.
  • Data Entry of all orders

Education

Bachelors Degree - Sociology

Arizona State University

Skills

  • Bachelors Degree in Sociology
  • Bilingual English/Spanish
  • Computer Literacy and Data Entry
  • Accuracy and Attention to Detail
  • Customer Service
  • Recordkeeping and File Management
  • Family Case Management
  • Multi-line telephone skills

Timeline

Family Support Provider

MERCED COUNTY OFFICE OF EDUCATION
12.2021 - 10.2022

Admin Clerk II

STANISLAUS COUNTY AGING AND VETERAN SERVICES
11.2016 - 12.2021

Administration / OFFICE TEAM

ROBERT HALF
06.2016 - 12.2018

Bachelors Degree - Sociology

Arizona State University

Similar Profiles

CREATE PROFILE
Thalia Montes