Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thalia Padilla Mesa

Miami

Summary

Proactive Team Member with extensive experience in kitchen operations and shift supervision. Specialized in delivering high-quality meals, excellent customer service, and efficient order processing. Strong organizational and leadership abilities, with a proven track record of maintaining cleanliness and resolving customer inquiries effectively.

Transitioning from fast-paced kitchen environment where skills in time management and multitasking were developed. Proven ability to work under pressure and maintain high standards of food quality and presentation. Looking to apply these skills in new, dynamic role that values dedication and efficiency.

Bringing positive attitude and strong teamwork skills to kitchen environment. Knowledge of food safety and sanitation practices combined with ability to follow recipes and prepare ingredients. Dedicated to creating delicious meals and contributing to high-quality dining experience.

Overview

3
3
years of professional experience

Work History

Cook

The Palms Hotel & Spa
03.2025 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Line Cook

Miccosukee Casino & Resort
09.2024 - 03.2025
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.

Team Member, Pollo Tropical

Pollo Tropical
01.2024 - 08.2024
  • Specialized in kitchen operations, consistently delivering high-quality meals in a fast-paced environment.
  • Provided excellent customer service, ensuring a positive dining experience for all guests.
  • Efficiently took and processed orders, both in-person and via drive-thru, accurately handling cash and credit transactions.
  • Prepared and assembled menu items following company recipes and food safety standards.
  • Maintained cleanliness and organization of the work area, including dining areas, kitchen, and restrooms.
  • Collaborated with team members to meet daily sales goals and manage high-volume service periods.
  • Assisted in the preparation area, ensuring high-quality marination of chicken and pork according to established recipes and procedures.
  • Addressed and resolved customer inquiries and complaints in a professional manner.
  • Provided support across multiple Pollo Tropical locations, selected to cover kitchen shifts at two additional sites due to exceptional performance.
  • Stepped in as a cook during staff shortages, efficiently managing all aspects of food preparation and ensuring timely service during peak hours.

Administrative Assistant

USA ALL BENEFITS GROUP
10.2023 - 12.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Kitchen and Shift Supervisor

El Arabe Restaurant
04.2022 - 06.2023
  • Worked in a high-demand tourist area, providing exceptional service in both kitchen and supervisory roles.
  • Prepared and cooked a variety of dishes, ensuring quality and presentation met the expectations of international guests.
  • Managed daily kitchen operations, maintaining high standards of hygiene and food safety.
  • Served as a Shift Supervisor, overseeing staff performance, coordinating shifts, and ensuring smooth operations during peak hours.
  • Trained new employees on kitchen procedures, food preparation, and customer service standards.
  • Handled customer inquiries and resolved any issues to ensure a positive dining experience.

Education

Associate of Arts - English Language And Literature

Agrarian University of Havana

High School Diploma -

IPVCE Amistad Cuba Suecia
06.2020

Skills

  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Organizational and Leadership Abilities
  • Ability to Work Under Pressure
  • Highly motivated
  • Time management
  • Cleaning and organization
  • Cooking
  • Food handling

Timeline

Cook

The Palms Hotel & Spa
03.2025 - Current

Line Cook

Miccosukee Casino & Resort
09.2024 - 03.2025

Team Member, Pollo Tropical

Pollo Tropical
01.2024 - 08.2024

Administrative Assistant

USA ALL BENEFITS GROUP
10.2023 - 12.2023

Kitchen and Shift Supervisor

El Arabe Restaurant
04.2022 - 06.2023

High School Diploma -

IPVCE Amistad Cuba Suecia

Associate of Arts - English Language And Literature

Agrarian University of Havana

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