Thalia Pantoja
Poland,NY
Summary
Current standing Peace Officer experience at NYSDOCCS and previously at Herkimer County Sheriff’s Department, skilled in emergency response and conflict resolution. Proven track record in enhancing facility security and reducing disciplinary incidents through effective incarcerated individual supervision and communication. Committed to supporting and properly handling mental health and ensuring safety in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Correctional Officer
NYSDOCCS
Marcy, NY
01.2025 - Current
- Navigated high-pressure environments with proficiency and steadiness, securing safety for all.
- Identified and seized prohibited items during searches.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Ensured security by routinely checking perimeters, doors, windows, gates, fences, and access points.
- Ensured accuracy in documenting incarcerated individuals infractions and incidents.
- Communicated incarcerated individuals behaviors and actions to coworkers.
- Exhibited cultural awareness while engaging with varied groups in correctional facilities.
- Supported mental health initiatives for incarcerated individuals by connecting them with appropriate resources and services within the facility.
- Supported reentry programs that prepared incarcerated individuals for successful integration into society.
Correctional Officer
Herkimer County Sheriff’s Department
Herkimer, NY
06.2022 - 12.2024
- Observed and supervised incarcerated individuals throughout visits, meal time, recreation, phone calls, and showers.
- Executed detailed inspections to decrease contraband occurrences in incarcerated individuals facilities.
- Escorted incarcerated individuals to and from cells, court, hospitals, and medical appointments.
- Ensured compliance with security protocols while conducting orderly incarcerated individuals transfers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures
- Completed intake paperwork, fingerprints, and searches.
- Facilitated the safe and effective delivery of medications to incarcerated individuals.
- Booked new incarcerated individuals into facility and processed for release.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Applied methods in incarcerated individuals management, achieving a decline in disciplinary occurrences.
- Coordinated with other law enforcement agencies to ensure smooth transfer of incarcerated individuals.
- Ensured security of facility perimeter by conducting routine patrols.
- Respective and positive relations with incarcerated individuals, reducing tensions and promoting safer environment.
- Managed high-pressure situations to ensure safety and stability.
- Created comprehensive reports to record violations and incidents.
Dishwasher
Alamo Bar and Grill
Poland, NY
06.2021 - 06.2022
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils, and glassware clean and properly rotated.
- Performed additional cleaning tasks on garbage cans, racks, and dry storage areas to maintain kitchen cleanliness.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Maintained kitchen efficiency for customer demands through scraping, washing, and restacking dishware, utensils, and glassware.
- Enhanced team environment by communicating and collaborating effectively with kitchen staff.
- Demonstrated ability to meet challenging dishwashing demands, ensuring reliability during busy service periods.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Balanced dishwashing responsibilities with additional cleaning and food preparation assignments.
- Enhanced workplace dynamics by upholding a professional demeanor consistently.
- Modified schedule to align with fluctuating business requirements during busy periods.
Cashier
DeSantis Meat Market and Deli
Barneveld, NY
04.2020 - 08.2020
- Observed and supervised incarcerated individuals throughout visits, meal time, recreation, phone calls, and showers.
- Executed detailed inspections to decrease contraband occurrences in incarcerated individuals facilities.
- Escorted incarcerated individuals to and from cells, court, hospitals, and medical appointments.
- Ensured compliance with security protocols while conducting orderly incarcerated individuals transfers.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures
- Completed intake paperwork, fingerprints, and searches.
- Facilitated the safe and effective delivery of medications to incarcerated individuals.
- Booked new incarcerated individuals into facility and processed for release.
- Monitored surveillance equipment to detect and prevent unauthorized activities.
- Applied methods in incarcerated individuals management, achieving a decline in disciplinary occurrences.
- Coordinated with other law enforcement agencies to ensure smooth transfer of incarcerated individuals.
- Ensured security of facility perimeter by conducting routine patrols.
- Respective and positive relations with incarcerated individuals, reducing tensions and promoting safer environment.
- Managed high-pressure situations to ensure safety and stability.
- Created comprehensive reports to record violations and incidents.
Education
Associate of Science - Criminal Justice
Herkimer County Community College
Herkimer, NY05.2021
Skills
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Incarcerated individual supervision
- Mental health awareness
- Correctional facility procedures
- Safety and security enforcement
- Restraint techniques
- Stress tolerance
- Firearm operations trained
- Cultural sensitivity
- Armory and key control
- First aid and CPR certified
Vacancy ID
187469
Timeline
Correctional Officer
NYSDOCCS
01.2025 - Current
Correctional Officer
Herkimer County Sheriff’s Department
06.2022 - 12.2024
Dishwasher
Alamo Bar and Grill
06.2021 - 06.2022
Cashier
DeSantis Meat Market and Deli
04.2020 - 08.2020
Associate of Science - Criminal Justice
Herkimer County Community College