Genesis Castellon
Miami,FL
Summary
Dedicated hospitality professional with a strong work ethic and a passion for delivering exceptional customer service. Experienced in managing guest seating arrangements, coordinating staff, and ensuring seamless dining experiences. Skilled in training and supervising employees, handling customer inquiries, and resolving conflicts with professionalism. Adept at enhancing guest satisfaction by fulfilling special requests, providing menu recommendations, and optimizing sales through strategic promotions. Committed to fostering positive client relationships and contributing to the overall success of an organization through outstanding service and operational efficiency.
Overview
4
4
years of professional experience
Work History
Maitre D'
Nikki Beach
Miami Beach, FL
06.2022 - Current
- Provided seating arrangements for guests in accordance with occupancy regulations and customer preferences.
- Managed staff by providing training, scheduling shifts, assigning duties, resolving conflicts and taking disciplinary action when necessary.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Enhanced guests' experiences by fulfilling special requests during visits.
Server
The Locust Bar
Miami Beach, FL
03.2022 - 06.2022
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Server/Hostess
Sushi Garage
Miami Beach, FL
02.2021 - 03.2022
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered exceptional service to high volume of daily customers.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High School Diploma -
Miami Senior High School
Miami, FL06-2021
Skills
- Languages: English and Spanish
- Team Collaboration
- Customer Service
- Hospitality
- Sales Techniques
- Guest Relations Management
- Flexible and adaptable
- Multitasking
- Attention to detail
- Time management & Adaptability
Timeline
Maitre D'
Nikki Beach
06.2022 - Current
Server
The Locust Bar
03.2022 - 06.2022
Server/Hostess
Sushi Garage
02.2021 - 03.2022
High School Diploma -
Miami Senior High School
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