Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Thalia Ramirez

Pharr,TX

Summary

Proactive Laborer Supervisor with experience in managing work activities, recruiting skilled laborers, and fostering team harmony. Proven track record in customer service and hosting, resolving conflicts, and enhancing guest satisfaction. Skilled in workload prioritization, construction safety, and data-driven decision-making, bringing reliability and effective communication to every role.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Laborer Supervisor

Marek Bros
10.2023 - 08.2024
  • Maintained accurate records of all work-related activities such as employee hours worked, materials used, and job progress reports that facilitated data-driven decision-making processes.
  • Reduced project completion time by streamlining communication lines between laborers and management.
  • Recruited skilled laborers who contributed significantly to successful project completions ahead of schedule.
  • Resolved conflicts among team members professionally, fostering a harmonious working environment conducive to productivity.

Customer Service Representative

TTEC
05.2022 - 05.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Host

Cheddar's Scratch Kitchen
02.2019 - 05.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

No Degree - Nursing

South Texas College
Mcallen, TX
05.2025

Skills

  • Workload prioritization
  • Tool operation
  • Employee Motivation
  • Technical knowledge
  • Construction safety
  • Activity monitoring
  • Work Scheduling
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Loading and unloading
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Computer Skills
  • Clear Communication
  • Email and Phone Communication
  • Organizational Skills
  • Team Collaboration
  • Active Listening
  • Decision-Making

Certification

  • Certified phlebotomist as of 2019
  • Patient Care Tech as of 2019
  • EKG Tech as of 2019
  • CNA as of 2019

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Laborer Supervisor

Marek Bros
10.2023 - 08.2024

Customer Service Representative

TTEC
05.2022 - 05.2023

Host

Cheddar's Scratch Kitchen
02.2019 - 05.2022

No Degree - Nursing

South Texas College

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Thalia Ramirez