Thalia Reihm
West Chester
Summary
Diligent Waitress with solid background in providing exceptional customer service in fast-paced dining environments. Successfully handled high-volume tables, ensured customer satisfaction, and supported team efficiency. Demonstrated adaptability and multitasking skills consistently in dynamic situations, while tackling a loaded academic/extracurricular schedule.
Overview
4
4
years of professional experience
Work History
Food Preparation Worker and Cashier
My Favorite Deli
05.2021 - 08.2022
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepped food and baked pastry dishes in preparation for following days.
- Assisted and served food to customers, while simultaneously taking charge of the checkout at the register.
Hostess
Stonybrook Family Restaurant
09.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs and menu changes simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Waitress
Stonybrook Family Restaurant
05.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Worked as both a host and a server, sometimes at the same time, tackling both positions on busy days.
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
Bachelor of Arts - English
West Chester University of Pennsylvania
West Chester, PA06-2028
Northeastern Senior High School
Manchester, PA06-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Time management
- Strong work under pressure
Timeline
Waitress
Stonybrook Family Restaurant
05.2023 - Current
Hostess
Stonybrook Family Restaurant
09.2022 - Current
Food Preparation Worker and Cashier
My Favorite Deli
05.2021 - 08.2022
Bachelor of Arts - English
West Chester University of Pennsylvania
Northeastern Senior High School
Similar Profiles
JENNY JIMENEZJENNY JIMENEZ
SECURITY at Favorite Healthcare StaffingSECURITY at Favorite Healthcare Staffing
Tomas Gilberto Martinez HernandezTomas Gilberto Martinez Hernandez
Shift Supervisor at Favorite StaffingShift Supervisor at Favorite Staffing
Jonathan CruzJonathan Cruz
Restaurant Waiter at Your Mother's Favorite Breakfast PlaceRestaurant Waiter at Your Mother's Favorite Breakfast Place
Jack O’NeillJack O’Neill
D1 Lacrosse Player at Monmouth UniversityD1 Lacrosse Player at Monmouth University
Kenny OgunsakinKenny Ogunsakin
Enlisted Soldier at MilitaryEnlisted Soldier at Military