Thalia Robaina

American Eagle Outfitters, Inc

01.2024 - 01.2025

Assisted customers by answering questions and fulfilling requests.
Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
Assisted customer by locating items, processing payments, and carrying out heavy purchases.
Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
Processed returns and handled exchanges quickly to provide positive store experiences.
Provided correct change for purchases to avoid customer confusion or disputes.