Summary
Overview
Work History
Education
Skills
Timeline
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Thalia Rodriguez

New Britain,CT

Summary

Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Microsoft Office, Adobe Suites, and EPIC.

Overview

5
5
years of professional experience

Work History

Administrative Coordinator

Hartford Healthcare At Home
10.2023 - Current
  • Answered phone calls and responded to inquiries from patients, clinicians, vendors and other external contacts.
  • Monitored and ordered office supplies to keep office stocked with resources necessary to function smoothly.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
  • Coordinated and scheduled meetings and appointments to keep organization running smoothly.
  • Monitored and directed incoming mail and prepared outgoing mail.
  • Created presentations and other materials to support organizational activities.
  • Created and maintained detailed records of office expenses to accurately predict future budget requirements.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Assisted management with special projects to complete all tasks by deadlines.
  • Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
  • Maintained office calendars to track important dates and deadlines.

Patient Scheduler

Hartford Healthcare at Home
05.2022 - 10.2023
  • Assisted patients with canceling and rescheduling appointments
  • Coordinated appointments with customers and staff members according to availability
  • Answered phone calls and took messages for staff members
  • Updated patient information in databases and adhered to confidentiality requirements
  • Collaborated with clinical and administrative staff to meet patient needs
  • Explained policies, procedures and services to patients
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.

Reservationist

First Transit
12.2020 - 05.2022
  • Assisted customers via phone by providing confirmations, answering questions and offering general information
  • Researched and resolved customer issues
  • Verified guest information and payment options ensuring accuracy and completeness
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.

Beauty Advisor

Sephora
06.2019 - 03.2020
  • Built and deepened productive and positive customer relationships with high-quality service and focus on gaining loyalty
  • Drove and exceeded sales goals by providing personalized beauty experience based on customer needs
  • Sanitized areas and maintained stock, meeting store cleanliness and visual merchandising standards
  • Capitalized on upselling opportunities for additional products and services to increase sales numbers.

Education

Bachelor of Science in Communications -

University of New Haven
West Haven, CT
08.2019

Skills

  • Decision Making
  • Clinical and Operational Judgement
  • Multi-line Telephone System Operation
  • Critical Thinking
  • Scheduling
  • Patient Relations
  • Clear Communication
  • Problem Anticipation and Resolution
  • Multitasking and Prioritization
  • Time Management
  • Organizational Skills
  • Computer Skills
  • Good Work Ethic
  • Correspondence Preparation

Timeline

Administrative Coordinator

Hartford Healthcare At Home
10.2023 - Current

Patient Scheduler

Hartford Healthcare at Home
05.2022 - 10.2023

Reservationist

First Transit
12.2020 - 05.2022

Beauty Advisor

Sephora
06.2019 - 03.2020

Bachelor of Science in Communications -

University of New Haven

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Thalia Rodriguez