Personable and energetic hard-worker committed to delivering excellence in all levels of customer service. While remaining a very organized and dependable candidate, I am a successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Hair Stylist
Makeup By Sonia Tello & Co.
08.2023 - 03.2024
Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
Processed payments, entering sales in register for prompt customer service.
Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Scheduled customer appointments and rearranged individual time slots to meet demand.
Collaborated with fellow stylists to create a positive work environment and share best practices.
Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Organized sales area and work station to showcase products and boost sales.
Manager/Receptionist/Barber
Rome Barbershop
01.2021 - 04.2022
Accomplished multiple tasks within established timeframes.
Managed and motivated employees to be productive and engaged in work.
Onboarded new employees with training and new hire documentation.
Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Launched new products and services with thorough market research, leading to increased revenue growth.
Established team priorities, maintained schedules and monitored performance.
Confirmed appointments, communicated with clients, and updated client records.
Handled cash transactions and maintained sales and payments records accurately.
Receptionist
Jardin Premium Cannabis Dispensary
03.2019 - 04.2020
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Assisted with onboarding new clients and securing paperwork completion.
Collaborated with management to improve internal processes and procedures for better workflow optimization.
Salon Assistant & Receptionist
Hottie Hair Salon
08.2018 - 03.2019
Helped prepare clients for hair service.
Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
Offered exceptional service and support to walk-in and scheduled customers.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Processed payments, entering sales in register for prompt customer service.
Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
Answered telephone calls to provide information and schedule new appointments.
Prepared and mixed color formulas for clients' hair.
Maintained a well-organized salon environment by managing supplies inventory and restocking when necessary.
Massaged clients' scalp during shampoos.
Assisted in the training of new hires, sharing expertise and helping them adapt quickly to salon procedures and expectations.
Salon Lead Assistant
Wynn|Encore
04.2017 - 08.2018
Built strong relationships with customers through positive attitude and attentive response.
Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Enhanced client satisfaction by providing excellent customer service and maintaining the salon''s cleanliness.
Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
Prepared and mixed color formulas for clients' hair.
Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.
Massaged clients' scalp during shampoos.
Assisted in the training of new hires, sharing expertise and helping them adapt quickly to salon procedures and expectations.
Assisted hair stylists with colorwork by applying base colors and toners.
Prepared clients for hair cuts and styles with soothing shampoo work.
Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
Education
Licensed Barber -
Masterpiece Barber School
01.2019
Licensed Cosmetologist -
Paul Mitchell The School
01.2018
Olympian High School
01.2015
Skills
Ability to Manage Multiple Tasks
Remain Calm in a Very High Paced and Stressful Environment