Thalia Rodriguez
Riverside,USA
Summary
Seek a position in a medical office where there is a need for my experienced background in a fast-paced environment, utilizing my abilities in excellent patient care and to further assist office staff and physicians.
Overview
15
15
years of professional experience
Work History
Lead Medical Assistant
Family Health Centers of San Diego
San Diego, California
01.2017 - 06.2025
- Prioritize patient care.
- Maintain clinic to Joint Commission standards.
- Complete mock audits and spot check clinic.
- Room, vitalize and discharge in a timely matter.
- Set up and assist provider with clinical steroids injections, ultrasound guided injections and other minor procedures.
- Educate and consent patient prior to procedures along with after care instructions.
- Request prior authorizations for medication and follow up with insurance and designated pharmacies.
- Contact pharmacy to clarify, call in or refill medications per doctor’s request.
- Order clinics common supplies for sports medicine department and podiatry.
- Order approved medications and DME such as night splints, braces, thumb spicas, immobilizers, crutches, cast shoes, post op shoes, camboots etc.
- Enter medication and DME into inventory and label medication with HIGH ALERT, NAME ALERT labels if needed.
- Follow up, document, and provide service recovery.
- Clean and autoclave podiatry instruments per Nursing Policies and Procedures Manual.
- Send out weekly, monthly and quarterly medical assistant performance reports.
- Create the Staffing calendar and ensure there is coverage throughout all sites.
- Provide coverage when needed.
- Assign duties and follow up to ensure completion.
- Report any issues, concerns or feedback to Supervisor.
Medical Billing/Medical Coding
Chasity Testa
Riverside, California
01.2014 - 01.2016
- Understanding of electronic claims submission.
- Knowledge of insurance guidelines.
- Timely management of unpaid claims as assigned.
- Check each insurance payment for accuracy and compliance with contract.
- Contact insurance companies regarding any discrepancy in payments if necessary.
- Identify and bill secondary or tertiary insurances.
- Answer and resolve all incoming calls and requests in a timely manner.
- Identify denials that can be appealed, build an appeal packet and submit them to the payer for consideration.
Medical Assistant/Front Office Medical Receptionist
Benjamin D. Chung, MD
Riverside, California
01.2010 - 01.2014
- Prioritize patient care according to acuity and scheduled patient procedures. 45-60 procedures scheduled per week.
- Assist physician in preparing for minor surgeries and exams.
- Prepare patients for examination and treatment. Take patient histories and vital signs.
- Complete appropriate documentation on all patients treated. 150-200 patients per week.
- Show patients to the examination room and prepare them for the physician. 30-40 patients seen per day.
- Assist with scheduling of exams, tests, and treatments.
- Maintain and set up exam rooms.
- Answer multi-line phones, 3 phones with 8 lines each, as well as operate fax and copy machine. Up to 200 faxes a day.
- Obtain prior authorizations for patient procedures, exams and office visits as needed. Molina, IEHP, Inland Valleys, McKinley Medical Group, Vantage, LaSalle, Regal Medical Group, and any other HMO insurance. As well as for all PPO insurances that require treatment notifications.
- Obtain prior authorizations for medications, which are not covered by insurance companies.
- Verify patient eligibility and inform patient of any copays and deductibles before services.
- Respect patients' rights to privacy and confidentiality/HIPAA.
- Assist manager in supervision of staff.
- Train new staff in all office duties.
Medical Assistant Intern
Dr. Samuel Bolivar
Riverside, California
01.2009
- Perform direct patient care as instructed by the physician.
- Manage time effectively to complete all patient treatments and related activities as assigned.
- Record patients’ medical history and vital statistics into medical history.
- Administer EKGs, injections, routine laboratory and diagnostic tests.
Education
Medical Assistant Certificate -
North-West College
Riverside, CA01.2009
Skills
- Telephone etiquette
- Customer service etiquette
- Bilingual in English and Spanish
- Service Recovery
Timeline
Lead Medical Assistant
Family Health Centers of San Diego
01.2017 - 06.2025
Medical Billing/Medical Coding
Chasity Testa
01.2014 - 01.2016
Medical Assistant/Front Office Medical Receptionist
Benjamin D. Chung, MD
01.2010 - 01.2014
Medical Assistant Intern
Dr. Samuel Bolivar
01.2009
Medical Assistant Certificate -
North-West College
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