Thalia Sanchez
Idaho Falls,ID
Summary
Organized and dependable bi-lingual candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly experienced in customer service, telemarketing, food handling, warehouse, and Reception.
Overview
11
11
years of professional experience
Work History
Food Lesion
Idaho Falls Community Hospital
05.2023 - 08.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Took trays to patients rooms.
Dental Office Receptionist
Parkwood Dental
11.2021 - 04.2023
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages.
Crew Leader
Wendy's
04.2019 - 01.2021
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
Fraud Prevention AT&T Customer Service Rep
Center Partners
03.2012 - 07.2016
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed transactions and receipts to identify any suspicious activity.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
Jackson Hole High School
Jackson, WY05.2012
Skills
- Quality Assurance and Control
- Health Inspections
- Sauce Preparation
- Credit Card Transaction Processing
- Customer Satisfaction
- Maintaining Clean Work Areas
Languages
Spanish
Full Professional
Timeline
Food Lesion
Idaho Falls Community Hospital
05.2023 - 08.2023
Dental Office Receptionist
Parkwood Dental
11.2021 - 04.2023
Crew Leader
Wendy's
04.2019 - 01.2021
Fraud Prevention AT&T Customer Service Rep
Center Partners
03.2012 - 07.2016
High School Diploma -
Jackson Hole High School
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