Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thalia Silva

Abilene,TX

Summary

Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Fulfillment Supervisor

Sam's Club
06.2024 - Current
  • Maintained compliance with company safety policies and called violations to attention of management.
  • Proactively identified delays in the fulfillment process, implementing corrective actions as needed to maintain optimal efficiency levels.
  • Consistently met or exceeded order fulfillment deadlines through efficient resource allocation and workload distribution among team members.
  • Enhanced customer satisfaction levels by promptly addressing and resolving order-related issues.
  • Optimized storage space usage, organizing products strategically within the warehouse layout.
  • Increased team productivity, providing clear communication and regular performance feedback to staff members.
  • Established a positive work culture that fostered teamwork, collaboration, and high morale among employees in the fulfillment center.
  • Managed employee scheduling to ensure adequate staffing levels during peak periods or in response to unexpected absences.
  • Evaluated team performance and provided feedback on areas requiring improvement.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Trained new team members on proper and safe use of tools and equipment.
  • Assigned tasks to team members to complete within designated time frames.

Personal Shopper

Sams Club
01.2023 - 06.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Contributed to team objectives in fast-paced environment.
  • Trained new employees on customer service, money handling and organizing strategies.

Stocker/Merchandiser

Sam's Club
10.2021 - 01.2023
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Improved customer satisfaction by promptly locating items and providing product information.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.

Style Consultant

Target
11.2017 - 01.2020
  • Handled high-pressure situations with tact and professionalism, effectively addressing customer concerns to maintain positive relationships.
  • Maintained inventory by assisting co-workers with stocking shelves, pricing items and placing products on display.
  • Promoted ongoing sales, promotions and upcoming events, boosting sales.
  • Stayed up-to-date on industry trends, enabling informed guidance for clients seeking the latest styles.
  • Maximized brand sales by leveraging opportunities for upselling additional clothing items, shoes, and accessories.
  • Work new freight onto the floor pad to ensure guest are viewing the newest merchandise provided for them.
  • Maintain my floor pad daily by pulling merchandise from my backstock to keep the floor full for guest making sure all available sizes are presented.
  • Style and organize returns as it comes from the fitting room to put back on the floor.
  • Make sure all clothing Is in its correct place, sized correctly and is able to be shopped by guest with no problem.
  • Set floor plans monthly keeping the floor pad fresh and well kept presenting the newest merchandise with outfitting and color schemes to provide a great shopping experience.
  • Work as a cashier when called for backup.
  • Set fixtures as well as fill fixtures with merchandise.
  • Pick and package items from online orders and prepare them.
  • Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
  • Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.

Education

High school or equivalent -

Abilene Dental Assistant School
Abilene, TX
01.2015

Psychology -

McMurry University
Abilene, TX
01.2014

High School Diploma -

Abilene High School
Abilene, TX
06.2013

Skills

  • Teamwork and Collaboration
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Active Listening
  • Adaptability and Flexibility
  • Self Motivation

Timeline

Fulfillment Supervisor

Sam's Club
06.2024 - Current

Personal Shopper

Sams Club
01.2023 - 06.2024

Stocker/Merchandiser

Sam's Club
10.2021 - 01.2023

Style Consultant

Target
11.2017 - 01.2020

High school or equivalent -

Abilene Dental Assistant School

Psychology -

McMurry University

High School Diploma -

Abilene High School

Similar Profiles

CREATE PROFILE
Thalia Silva