THALIA TECUANHUEHUE

Customer Service Representative

Jackson Food Stores

03.2021 - Current

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
De-escalate problematic customers’ by using approved scripts, preserving a calm, and friendly demeanor.
Responded to customer requests for products, services, and company information.
Managing up to 150 customer transactions during shift while paying close attention to detail.
Conducting high levels of communicating with coworkers in order to preform tasks.
Maintain accurate records and balancing cash drawers.
Ensuring safety standards are met for customers and other workers by maintaining a clean and organized work area.
Assisting in training new employees on work protocols by up keeping company standards.
Identify opportunities for upselling additional products based on customer’s needs.
Identifying areas of improvement and suggesting changes accordingly.
Assisted customers in navigating company app, improving overall user experience.
Developing positive relationships with all customers through friendly interactions.
Having a strong sense of teamwork.
The ability to think quick and react to change.
Greet every customer with a smile, thanking them for their business, and inviting them back.
Completing necessary reports in excel/word.
Quickly responding to emails about company updates.
Checking online product forms from vendors.
Reviewing and entering invoice reports through company based applications.