Thalia Torres
Green Bay
Summary
Dedicated and results driven individual with 5 years of experience in Customer Service. Demonstrates strong leadership skills by training new staff and ensuring high-quality service. Committed to enhancing client satisfaction through effective communication and time management. Seeking to leverage diverse experience in a business role to provide exceptional service and support to clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CNA/Med Tech
Frontida
Green Bay
08.2023 - Current
- Provide direct patient care, including bathing, dressing, feeding, and assisting with mobility
- Monitor vital signs and reported any changes or abnormalities to the nursing staff
- Administer medications orally or topically according to physician orders while adhering strictly to dosage guidelines
- Administered medications under supervision of a licensed nurse.
Barista
Glas Coffee House
Green Bay
11.2022 - Current
- Provide exceptional customer service by greeting customers with a friendly demeanor and addressing their needs promptly
- Consistently maintain high standards of quality in every drink made, ensuring customer satisfaction
- Train new baristas on proper brewing techniques, drink recipes, and customer service protocols
- Assisted customers with menu selection, offering recommendations based on personal preferences and dietary restrictions.
Sales Associate
Marshalls
Green Bay
12.2022 - 05.2023
- Computed purchases and received and processed cash or credit payment.
- Bagged or packaged purchases and wrapped gifts.
- Developed promotional strategies to increase sales volume.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
Emergency Medical Technician - Public Safety
Northeast Wisconsin Technical College
Green Bay, WI12-2024
Skills
- Time management
- Attention to Detail
- Cross Functional Communication
- Business Process Improvement
- Organizational Development
- Complex Problem-Solving
- Executive Communication
Certification
- CNA, 06/01/24 to Present
- Bartender License
- CPR Certification
- BLS Certification
Timeline
CNA/Med Tech
Frontida
08.2023 - Current
Sales Associate
Marshalls
12.2022 - 05.2023
Barista
Glas Coffee House
11.2022 - Current
Emergency Medical Technician - Public Safety
Northeast Wisconsin Technical College