THALIA VERA
Mesa,AZ
Summary
Dedicated team player with strong focus on utilizing proven organizational skills to effectively perform assigned responsibilities. Committed to delivering high-quality results and exceeding given goals. Seeking long-term opportunity at company that fosters growth and development. Eager to obtain P&C licenses to further enhance professional qualifications.
Overview
8
8
years of professional experience
Work History
Court Service Specialist II
City Of Tempe
05.2023 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Responsible for processing and advising of court proceedings
- Prepare and edit Defendant Files
- Input police citations in CMS and issue warrants
- Answer Police and Public calls for ARS codes and violation description
- Work as a bailiff in criminal courts
Administrative Assistant/Legal Secretary
State Farm Insurance
01.2021 - 05.2023
- Responsible for merging files and making proper edits
- Prepare and edit documents/file intake
- Assist with depositions
- Complete tasks in a timely manner
- Meet deadlines and due dates
- Compile, order, and download records/documents
- Knowledge and familiarity in the legal process
Legal Secretary
Dale R Thorsen Law Office
01.2020 - 01.2021
- Responsible for processing and editing documents
- Tax information
- Editing Legal Contracts (will, estates, power of attorney)
- Drafted and edited Pleadings
- Customer Service
- Assisted in legal reviews
- Managed attorney dockets and maintained schedules and deadlines
Administrative Coordinator
Into The Spectrum
01.2018 - 01.2020
- Responsible for managing patient relationships
- Enrolled and updated benefit changes and verified eligibility
- Implemented and coordinated benefits with patient insurance providers
- Responsible for solving patient concerns by identifying solutions to meet customer expectations and providing continuous support until resolution is achieved
- Performed duties following specific federal and state guidelines and confidentiality requirements
- Managed and updated database to analyze and evaluate trends and provide recommendations to management
Sales Counselor
LA Fitness-Esporta
01.2017 - 01.2018
- Responsible for gaining prospective clients and selling the products
- Find a membership that met customers financial requirements
- Provided customer service and resolved/provided customer resolutions
- Exceeded given sales quotas (65 Memberships a month)
- Seeks personal leads
- Create long lasting relationships with customers
Education
Bachelors Degree - Social Justice
Grand Canyon University
Phoenix, AZRed Mountain High School -
Red Mountain High School
01.2020
Skills
- Microsoft Office applications
- Oral communication
- Written communication
- Customer service
- Retainment
- Quality delivery of service
- Team environments
- Attention to detail
Timeline
Court Service Specialist II
City Of Tempe
05.2023 - Current
Administrative Assistant/Legal Secretary
State Farm Insurance
01.2021 - 05.2023
Legal Secretary
Dale R Thorsen Law Office
01.2020 - 01.2021
Administrative Coordinator
Into The Spectrum
01.2018 - 01.2020
Sales Counselor
LA Fitness-Esporta
01.2017 - 01.2018
Red Mountain High School -
Red Mountain High School
Bachelors Degree - Social Justice
Grand Canyon University
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