Thalia Viscarra
Santa Ana,CA
Summary
Obtain meaningful employment with a credible company to gain employment experience. Able to establish rapport with individuals of differing ethnic, social, and economic background Efficient with Microsoft Office tools: Word, Excel, and PowerPoint. Able to work effectively as a member of a team and/or independently. Resilient with overcoming work-related issues and develop creative solutions. The ability to bend, stretch, twist, or reach with the body, arms, and/or legs. Able to lift up to 50 lbs. for extended periods of time. Reliable, responsible, and dependable, with fulfilling obligations. Trained to operate a Cash register in a fast paced environment with 2 years of experience with customer service and experience in a fast paced environment.
Overview
5
5
years of professional experience
Work History
Server/Cashier
Shin's Poke
07.2022 - 08.2023
- Maintaining a sanitized work space to adhere to the health code
- Prepared toppings to go into the fridges
- Accommodating to guest’s needs and answering their questions
- Assisting guests with their food orders and pick ups
- Informing guests of current food specials
- Answering the phone and taking guests orders
- Preparing and cutting up the food in a sanitary manner
- Helping guests out at the cash register to purchase their food
Retail Associate and Hostess
Crackerbarrel Old Country Store
03.2021 - 08.2022
- Maintaining a sanitized work space and sales floor
- Built displays within the gift store to gain customers' interest and raise sales
- Assisted in merchandising and new truck deliveries; unpacking boxes with new product and organizing it in the stock room and on the sales floor
- Keeping bathrooms stocked and sanitized
- Accommodating to guest's needs and answering their questions
- Giving servers their tips and assisting guests with their purchases
- Assisting guests with their food pick ups
- Informing guests of current sales
- Seating guests at their tables
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
- Taking names for the wait list and giving accurate wait times
- Answering the phone
- Greeted customers, helped locate merchandise, and suggested suitable options.
Customer Service Clerk and Production Associate
Goodwill Industries
09.2019 - 11.2019
- Regularly organize and stock merchandise within the store in a timely manner
- Maintained a sanitized workstation and sales floor including customer restrooms
- Organized and Pulled merchandise to the sales floor and disposed of merchandise not adequate for the sales floor
- Restocked product to the sales floor to increase customer satisfaction and sales
- Sanitized work area and sales floor to health code standards
- Provided an excellent customer service experience, while supporting customers’ needs
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Cashier and Customer Service Clerk
Sears
08.2018 - 11.2019
- Operating a cash register in a fast paced environment
- Organizing sales floor product to increase customer satisfaction and sales
- Sanitized work area, sales floor, and restrooms to health code standards
- Provided an excellent customer service experience, while successfully supporting customers’ needs
- Answering the phone to address guests questions
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store
- Maintained customer satisfaction with quick and professional handling of product returns
- Handled cash with high accuracy and took care to check bills for fraud.
- Answered product questions using knowledge of sales and store promotions
- Keeping an eye on the dressing room and making sure they were sanitized before and after a guest leaves
- Putting new prices on merchandise on the sales floor
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
Olivegrove Charter School
Orcutt, CA06.2020
Skills
- POS Systems Operations
- PCI (Payment Card Industry)
- Cash Register Systems
- Cash Drawer Management
- Merchandise Restocking
- Customer Seating
- Product Knowledge
- Issue Resolution
Additional Information
- Stephen St Clair
Manager at Shin's Poke
(805)837-7280
- Lenessa Maez
Coworker at Shin's Poke
(805)305-7865
- Mariah Gumm
Manager at Sears
(805)260-2871
Languages
English
Native or Bilingual
Timeline
Server/Cashier
Shin's Poke
07.2022 - 08.2023
Retail Associate and Hostess
Crackerbarrel Old Country Store
03.2021 - 08.2022
Customer Service Clerk and Production Associate
Goodwill Industries
09.2019 - 11.2019
Cashier and Customer Service Clerk
Sears
08.2018 - 11.2019
High School Diploma -
Olivegrove Charter School
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