Thalia Williamson
Clermont,FL
Summary
Aspiring customer service professional set to graduate from Valencia College in Summer 2025. Passionate about delivering exceptional customer experiences, with a strong background in team leadership and customer engagement. Eager to apply excellent communication and problem-solving skills in a customer-focused role.
Overview
3
3
years of professional experience
Work History
FOH Director
Chick-fil-A
05.2021 - Current
- Managed a team to ensure top-notch customer service, handling multiple customer interactions daily
- Resolved customer complaints and inquiries, leading to a 30% improvement in customer satisfaction ratings
- Conducted training sessions for staff on effective communication and customer handling techniques
- Developed strategies to enhance customer experience and streamline service delivery
- Coordinated with other departments to maintain consistent and quality service standards.
Education
Associate of Arts -
Valencia College
05.2025
Skills
- Strong verbal and written communication
- Empathy and patience in customer interactions
- Proficiency in handling high-stress situations
- Adaptability to diverse customer needs
- Team leadership and training
- Training Management
- Quality Assurance
- Employee Development
- Management Team Building
- Financial Oversight
- Customer Service
- Business Management
References
Available upon request
Timeline
FOH Director
Chick-fil-A
05.2021 - Current
Associate of Arts -
Valencia College
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