Thalia Dennise Rivera
Pennsville,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ability to communicate verbally and written in the languages of English and Spanish.
Overview
10
10
years of professional experience
Work History
Residential Counselor
Center For Family Services
02.2024 - Current
- Maintained confidentiality of resident information in accordance with HIPAA regulations, safeguarding their privacy rights at all times.
- Providing proper care for young mother's and babies.
- Reduced behavioral incidents by providing consistent support and guidance to residents.
- Maintained a safe, clean living environment for all residents by adhering to established protocols.
- Increased resident participation in group activities by creating engaging and relevant programs.
- Managed medication administration according to prescribed schedules, ensuring proper treatment for each resident''s specific needs.
Case Aide
Center For Family Services
10.2023 - Current
- Assisted case managers with coordinating necessary resources, resulting in timely service provision.
- Submission of intakes for new clients.
- Ensuring all information is accurate, in order for Case Manager to initiate contact with sponsors.
- Assistance with travel arrangements for Case Managers and Home Study Team.
- Using Excel spread sheet to maintain up to date case reports.
- Assisting with Petty Cash Reconciliation.
- Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
Customer Service Representative
Bank Of New York Mellon Corp
10.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
Customer Service Representative
GlacierPoint Enterprises
03.2022 - 09.2022
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handling credit and payment issues.
- Receiving and completing over the phone costumer orders, and maintaining a timely manner delivery.
- Assisting the Spanish line for Spanish speaking only costumers.
Cycle Counter
Jet.com/ Walmart Inc.
02.2016 - 12.2021
- Improved inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Enhanced warehouse efficiency with thorough audits of stock levels and proper storage procedures.
- Reduced lost items by diligently checking and updating inventory records in a timely manner.
- Supported management in making informed decisions through accurate reporting on inventory status.
- Conducted physical inventories, verifying quantities against system records and adjusting as necessary.
- Ensured product availability for customers by maintaining optimal stock levels across various departments.
- Collaborated with cross-functional teams to address any discrepancies found during the cycle counting process.
ICQA Problem Solver/Billing Specialist
UPS Mail Innovations
12.2013 - 02.2016
- Maintained accurate records of customer payments.
- Audited and corrected billing and posting documents for accuracy.
- Generated monthly invoices for customers in multiple formats to provide transparency.
- Used data entry skills to accurately document and input statements.
- Initiated process changes based on data analysis, resulting in reduced order processing times.
- Trained new team members on ICQA procedures, ensuring consistent quality standards across the team.
- Reduced error rates in inventory management, utilizing advanced problem-solving techniques.
- Enhanced inventory accuracy by conducting regular audits and implementing corrective actions.
- Streamlined processes for efficient problem-solving by analyzing data and identifying root causes of discrepancies.
Education
High School Diploma -
Homeschool
Salem County, NJ06.2015
Skills
- Organizational skills
- Excellent verbal and written communication skills
- Multitasking abilities
- Computer proficiency
- Resource coordination
- Fluent in Spanish and English
- Incident Reporting
- HIPAA Compliance
- Team Collaboration
Accomplishments
5 year award for constant commitment to the company of Walmart, and multiple recognitions by management for years of ongoing service.
Timeline
Residential Counselor
Center For Family Services
02.2024 - Current
Case Aide
Center For Family Services
10.2023 - Current
Customer Service Representative
Bank Of New York Mellon Corp
10.2022 - 05.2023
Customer Service Representative
GlacierPoint Enterprises
03.2022 - 09.2022
Cycle Counter
Jet.com/ Walmart Inc.
02.2016 - 12.2021
ICQA Problem Solver/Billing Specialist
UPS Mail Innovations
12.2013 - 02.2016
High School Diploma -
Homeschool
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