Thalia Marie Aguilar
Alamo,TX
Summary
Friendly and reliable with experience in customer service, sales, and team support. Skilled at handling transactions, assisting customers to fit their needs, and working well in a fast paced environment, Always motivated to help teams succeed and provide excellent service.
Overview
8
8
years of professional experience
Work History
Barista/Retail Sales Associate
Oakwells Commuter Rail
McAllen, TX
03.2022 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and loyalty.
- Operated espresso machines and brewing equipment to prepare high-quality beverages.
- Help customers in the sales area with product selection and recommendations
- Help upsell products/ add ons to help meet sales (daily goals)
- Assisted in training new baristas on beverage preparation techniques and customer service protocols.
Crew Member
McDonald's Restaurant
San Juan, TX
02.2018 - 03.2022
- Provided exceptional customer service by efficiently taking orders and addressing guest inquiries.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Cashier Team Lead
Mercadome
Alamo, TX
01.2019 - 05.2019
- Supervised daily cash register operations, ensuring accuracy and efficiency.
- Trained new cashiers on customer service standards and transaction processes.
- Resolved customer inquiries and complaints, enhancing overall satisfaction.
- Conducted regular audits of cash drawers to maintain compliance with company policies.
Education
High School Diploma -
Premier High School
San Juan, TX05-2020
Skills
- Time management
- Friendly and outgoing
- Team player
- Customer Service
- Multitasking
- Communication
Languages
Spanish
Timeline
Barista/Retail Sales Associate
Oakwells Commuter Rail
03.2022 - Current
Cashier Team Lead
Mercadome
01.2019 - 05.2019
Crew Member
McDonald's Restaurant
02.2018 - 03.2022
High School Diploma -
Premier High School