Thalianny Hernandez
Queens
Summary
Results-oriented professional with extensive experience at Banana Republic Factory, specializing in customer service and cash handling. Demonstrated success in improving customer satisfaction and training teams to adhere to store policies and safety protocols. Focused on delivering high-quality service and promoting a collaborative work environment. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Banana Republic Factory
Lead Cashier
New York
10.2024 - 04.2025
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered customer questions and provided store information.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Trained new cashiers on proper use of registers and store policies.
- Processed refunds and exchanges according to company policy.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Counted and balanced cashier drawers.
Gap Factory
Sales Associates
New York
10.2022 - 10.2024
- Assisted in quality assurance by inspecting items and removing defective parts.
- Followed the outlined specifications to implement the assembly plans.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Moved merchandise to retail areas and added new products to shelves, racks and bins in neat and well-presented fashion.
- Resolved customer service issues as needed.
- Provided friendly customer service to all shoppers.
- Provided friendly and courteous customer service.
Aramark
Cooker
New York
05.2022 - 10.2022
- Collaborated with qualified chef to diversify menu with innovative offerings.
- Trained staff on cooking procedures, safety regulations, and productivity strategies.
- Oversaw food preparation while monitoring adherence to safety protocols.
- Motivated staff to achieve peak efficiency and maintain quality standards.
- Handled escalated customer concerns promptly, ensuring optimal satisfaction and loyalty.
- Verified food quality and quantity standards before serving to customers.
CHIPOTLE
Crew
New York
05.2021 - 03.2022
- Delivered exceptional customer service by greeting customers warmly and ensuring quality assurance.
- Processed orders, prepared meals, and handled payments efficiently.
- Maintained cleanliness of food preparation areas, kitchen equipment, and utensils.
- Supported front counter and drive-thru operations to optimize customer experience.
- Collaborated with teammates and incorporated feedback from management.
- Assisted team members in achieving performance targets.
- Prepared products according to restaurant, health, and safety standards.
- Familiarized with menu items to provide knowledgeable recommendations.
Education
High School Diploma -
World View High School
Bronx, NY08.2019
Some College (No Degree) -
Bronx Community College of The City University of New York
The Bronx, NYSkills
- Product quality assurance
- Organizational policies
- Safety operations management
- Store policies and procedures
- Flexible scheduling
- Customer satisfaction
- Clothing folding techniques
- Customer service excellence
- Product promotion strategies
- Cash handling expertise
- Sales techniques
- Visual merchandising skills
- Conflict resolution strategies
- Team collaboration
- Language translation
Skills
- Building Customer Relationships and Loyalty
- Building Customer Loyalty
- Suggestive Selling
- Managing Time
Languages
English
Professional
Spanish
Native/ Bilingual
Languages
Spanish
English
Timeline
Banana Republic Factory
Lead Cashier
10.2024 - 04.2025
Gap Factory
Sales Associates
10.2022 - 10.2024
Aramark
Cooker
05.2022 - 10.2022
CHIPOTLE
Crew
05.2021 - 03.2022
High School Diploma -
World View High School
Some College (No Degree) -
Bronx Community College of The City University of New York
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