THALINA SABIDO
Houston,TX
Summary
Results-driven, customer-focused leader with over 18 years of proven success in academic support within higher education and customer service. Skilled in team supervision, cross-departmental communication, problem-solving, and relationship management. Thrives in dynamic, fast-paced environments with a strong ability to adapt to change. Committed to fostering an open and collaborative culture where employees feel valued and empowered to support organizational goals.
Overview
21
21
years of professional experience
Work History
Program Manager, Greater Texas Foundation Scholars
University Of Houston-downtown
Houston, TX
02.2023 - Current
- Oversee the entire spectrum of the program, including programming, case management, recruiting, and semiannual reporting to the grantor.
- Develop and manage administrative projects and comprehensive program activities, orientations, workshops, events.
- Perform outreach to local professionals at Early College High Schools to build partnerships to assist students.
- Instructor for Academic Recovery Program course for students on academic probation.
- Oversee program compliance with requirements, schedule, and budget.
- Created tactical relationships with stakeholders to propel projects and attain results.
- Monitors budget and allocation of over $2 million dollar grants, ensuring financial alignment with program goals.
Interim Coordinator, Articulation/Matriculation
University of Houston- Downtown
Houston, TX
09.2022 - 02.2023
- Maintained and managed articulation databases to ensure accurate credit evaluation and transfer processes.
- Resolved complex student enrollment and transcript issues, improving the transfer experience.
- Provides oversight, support and resolutions to matters related to customer services for the Articulation and Matriculation unit.
- Researched and implemented current best practices in transfer articulation policies and procedures.
- Resolved student inquiries related to registration and enrollment issues.
Assistant Director, Academic Advising
University Of Houston- Downtown
Houston, TX
10.2021 - 09.2022
- Provide support to Director, Associate Director in leading a team of 10 advisors and operations in the Academic Advising Center serving FTIC and Transfer students.
- Assist with the training and mentoring of new advising employees.
- Assisted with the development of the Academic Advising Center's Communication Plan.
- Manage caseload of 200+ students of all majors, academic status, and special population groups.
- Serve as a lead in planning for the Advising Center's participation in Gator Ready Freshman Orientation events.
- Diligently address the advising needs of the institution and enrollment goals by creating communication campaigns in EAB and participate in university wide enrollment events.
Success Advisor III/Manager of Prospective Adv.
University Of Houston- Downtown
Houston, TX
11.2017 - 10.2021
- Managed and provided leadership for transfer prospective advising services and delegated responsibility to Prospective Advisors to ensure efficient, student-centered support throughout the transfer process.
- Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.
- Collaborated with faculty and staff to monitor student success by using Early Alert, Mid Term grade report, and by visiting UHD seminar classes.
- Managed caseload of special population student groups such as Greater Texas Foundation, UHD Honors, and Gator Leadership Network.
- Utilized CRM to identify Visiting (Transient) students, collaborated with colleges to assist with course registration requests.
- Established and cultivated partnerships and collaborations with various university departments.
Academic Advisor II
University of Houston- Downtown
Houston, TX
01.2011 - 11.2017
- Managed assigned caseload of over 300 FTIC and Transfer students.
- Provided proactive and appreciative advising on course selection, class schedule, degree plan, and career goals on reoccurring basis to maintain educational progression.
- Participated in campus outreach and involvement programs such as Freshman Orientations, Transfer Orientations, and UHD Open House.
- Extensive knowledge of TSI requirements, Texas Common Core, and utilizing the Transfer Evaluation System.
- Assisted with the development of workshops aimed at developing students' academic skills.
- Scheduled meetings with at-risk students to discuss methods for improving grades and bolstering learning opportunities.
Marketing Consultant
Amerejuve MedSpa
Houston, TX
09.2013 - 12.2015
- Promoted Amerejuve Medical Spa services at events and trade shows around the Houston metro area.
- Distributed promotional materials, referral cards, and educational content to grow brand visibility.
- Practiced strong interpersonal communication skills to interact positively with potential clients.
- Led the planning and execution of special events, including the design of conference materials, promotional items, and booth displays.
Student Services Specialist / Recruiter
Sul Ross State University, Rio Grande College
Del Rio, TX
10.2008 - 01.2011
- Provided academic advising to incoming undergraduate and graduate students.
- Established and maintained partnerships with Southwest Texas Junior College to assist transfer students.
- Assisted undeclared students in selecting a major, schedule planning, and meeting graduation requirements.
- Played a lead role in developing programs for at-risk students, such as withdrawal campaign and referral system.
- Coordinated events such as New Student Orientation and Welcome Back Week.
- Participated in recruitment initiatives and prospect management throughout the district.
- Delegated responsibility among student workers employed by advising office.
Senior Academic Counselor
University of Phoenix Online, College of Business and Technology
Phoenix, Arizona
07.2004 - 07.2008
- Played a role in coaching new Academic Counselors on customer service, policies/procedures, utilizing information systems, and familiarity with program offerings.
- Act as a subject matter expert for students with respect to degree options, program requirements and graduation. Provide students with accurate, complete, and timely information on University policies and procedures.
- Managed large caseloads of >300 undergraduate and graduate students, specializing in enrollment and retention initiatives.
- Played a lead role with student re-entry efforts to increase enrollment and retention.
- Maintained over 80% retention for caseload of continuing and returning students.
- Collaborated effectively with the Financial Aid and Enrollment team daily to meet the goals of the institution.
Education
Master of Business Administration - Marketing
Western International University
Phoenix, AZ12-2009
Bachelor of Business Administration - Marketing
University of The Incarnate Word
San Antonio, TX12.2003
Certificate in Latin American Studies -
University of The Incarnate Word
San Antonio, TX12.2003
Skills
- Problem solving
- Grant management
- Budget Management
- Orientation Programs
- Student Success Initiatives
- Team Management
- Data tracking and reporting
- Project Management
- Relationship building
- Staff supervision
- Training
- CRM systems (PeopleSoft, Banner, EAB, DocuWare, Salesforce, Canvas)
- Customer service
- Team leadership
References
Available upon request
Timeline
Program Manager, Greater Texas Foundation Scholars
University Of Houston-downtown
02.2023 - Current
Interim Coordinator, Articulation/Matriculation
University of Houston- Downtown
09.2022 - 02.2023
Assistant Director, Academic Advising
University Of Houston- Downtown
10.2021 - 09.2022
Success Advisor III/Manager of Prospective Adv.
University Of Houston- Downtown
11.2017 - 10.2021
Marketing Consultant
Amerejuve MedSpa
09.2013 - 12.2015
Academic Advisor II
University of Houston- Downtown
01.2011 - 11.2017
Student Services Specialist / Recruiter
Sul Ross State University, Rio Grande College
10.2008 - 01.2011
Senior Academic Counselor
University of Phoenix Online, College of Business and Technology
07.2004 - 07.2008
Master of Business Administration - Marketing
Western International University
Bachelor of Business Administration - Marketing
University of The Incarnate Word
Certificate in Latin American Studies -
University of The Incarnate Word
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