Thalizia Lillard Lapioli
Colorado Springs,CO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
CNA
Academy District 20
11.2024 - Current
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA and FERPA guidelines while communicating effectively with team members about critical updates.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Maintained accurate records of student visits, ensuring proper documentation and follow-ups when needed.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
CNA
Voyager Home Health Care
06.2024 - Current
- Assist patients with daily living activities, promoting independence and dignity.
- Check patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promote good oral and personal hygiene by aiding patients with toileting, bathing, and teeth brushing.
- Assist with feeding and monitored intake to help patient achieve nutritional objectives.
- Deliver individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provide emotional support for patients during challenging times, fostering a positive healing environment.
- Implement fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promot infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offer immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Non Injury Auto Claims Adjuster
USAA
07.2023 - 03.2024
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Utilized strong negotiation skills to settle disputed liability cases in a fair and reasonable manner, ultimately minimizing company exposure to financial risk.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
Caregiver
Voyager Home Health Care
05.2022 - 06.2023
- Provide compassionate care to the client, assisting with personal care such as bathing, dressing, grooming, and toileting
- Administer medications according to prescribed schedules, ensuring compliance and safety
- Prepare nutritious meals and snacks tailored to clients' dietary needs and preferences
- Offer emotional support and companionship, fostering a sense of trust and security
- Accompany the client to medical appointments and provide transportation assistance as needed
- Maintain a clean and organized living environment through light housekeeping tasks
- Assist with mobility such as standing, positioning, and walking
Assistant Manager/Doctors Tech
National Vision
06.2020 - 02.2022
- Assisted optometrists during eye examinations, performing pre-testing, documenting patient history, and conducting preliminary tests
- Educated patients on contact lens care, insertion, and removal techniques, ensuring their comfort and compliance
- Managed patient scheduling and coordinated appointments to maintain efficient clinic operations
- Handled administrative tasks including maintaining patient records, processing insurance claims, and managing inventory
- Provided exceptional customer service by addressing patient inquiries and concerns
- Handled transactions for exam fees, glasses, and contacts
- Supervised and trained support staff, ensuring compliance with regulations and standards of practice
- Collaborated with the management team to implement strategies for improving clinic efficiency and patient satisfaction
Sales Associate
Hallmark
10.2013 - 09.2016
- Engage customers warmly upon entry, providing personalized assistance and product recommendations tailored to individual preferences
- Maintain a deep understanding of Hallmark's product line, including seasonal offerings, promotions, and product features, to effectively guide customer purchasing decisions
- Process transactions accurately and efficiently using point-of-sale systems, ensuring seamless payment experiences for customers
- Collaborate with team members to ensure the store is well-organized, clean, and visually appealing, enhancing the overall shopping experience
- Resolve customer inquiries, concerns, and complaints promptly and professionally, striving to exceed customer expectations and foster loyalty
- Assist with inventory management tasks such as restocking shelves, conducting merchandise counts, and identifying low-stock items for reorder
- Participate in product knowledge training sessions to stay updated on new arrivals, industry trends, and sales techniques
Education
Associate of Arts - Business Administration
Campus
07-2026
High School Diploma -
Widefield High School
Colorado Springs, CO05.2014
Skills
- Adaptability
- Problem-solving
- Organized
- Task management
- Documentation
- Medical terminology
- Hybrid/work from home experience
- Leadership
- Communication
- Teamwork
- Basic life support
Certification
- Property and Casualty License
- Basic Life Support (BLS) and CPR Certified
- CNA - Certified Nurse Assistant
Timeline
CNA
Academy District 20
11.2024 - Current
CNA
Voyager Home Health Care
06.2024 - Current
Non Injury Auto Claims Adjuster
USAA
07.2023 - 03.2024
Caregiver
Voyager Home Health Care
05.2022 - 06.2023
Assistant Manager/Doctors Tech
National Vision
06.2020 - 02.2022
Sales Associate
Hallmark
10.2013 - 09.2016
High School Diploma -
Widefield High School
Associate of Arts - Business Administration
Campus
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