Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Thallia Miller

Baraboo,WI

Summary

Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

1ST ASSISTANT MANAGER

Burger INC
03.2021 - Current
  • Created weekly schedules for staff members to ensure adequate coverage during peak times.
  • Developed effective marketing plans that drove traffic into the store and increased sales revenue.
  • Performed regular stock checks to ensure accurate inventory levels were maintained.

J1 Crew Manager

McDonald's Restaurant
05.2017 - 09.2017
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Arcade Supervisor

Wild Fun Zone
05.2017 - 09.2017
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.

J1 Crew Manager

McDonald's Restaurant
05.2016 - 09.2016
  • Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Created and implemented policies to achieve customer satisfaction and maintain food service standards.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Arcade Supervisor

Wild Fun Zone
05.2016 - 09.2016
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
  • Answered guest questions to provide fun game experience.
  • Trained workers in service policies, safety requirements and specifics of activities.

J1 Crew Member

McDonald's Restaurant
05.2015 - 09.2015
  • Worked well with teammates and accepted coaching from management team.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Arcade Attendant

Wild Fun Zone
05.2015 - 09.2015
  • Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
  • Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
  • Notified supervisor of defective machines and recorded malfunctions and repairs to maintain required records.
  • Assisted with game technical and mechanical issues and offered playing instructions to enhance guest enjoyment.
  • Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines and out-of-order games to supervisor.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.

J1 Crew Member

McDonald's Restaurant
05.2014 - 09.2014
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

BACHELOR OF SCIENCE (B.S - TEACHING

Mico University College

HIGH SCHOOL DIPLOMA -

St. Elizabeth Technical high School

New Forest Primary & Jnr High

Junction Early Childhood Education Center
Junction St. Elizabeth Jamaica
03.1995

Skills

  • Staff Development Business Development Understanding Staff Supervision Customer Relations
  • Business Administration
  • Staff Development
  • Staff Management
  • Staff Supervision
  • Customer Relationship Management
  • Customer Relations

Languages

English
Full Professional

Timeline

1ST ASSISTANT MANAGER

Burger INC
03.2021 - Current

J1 Crew Manager

McDonald's Restaurant
05.2017 - 09.2017

Arcade Supervisor

Wild Fun Zone
05.2017 - 09.2017

J1 Crew Manager

McDonald's Restaurant
05.2016 - 09.2016

Arcade Supervisor

Wild Fun Zone
05.2016 - 09.2016

J1 Crew Member

McDonald's Restaurant
05.2015 - 09.2015

Arcade Attendant

Wild Fun Zone
05.2015 - 09.2015

J1 Crew Member

McDonald's Restaurant
05.2014 - 09.2014

BACHELOR OF SCIENCE (B.S - TEACHING

Mico University College

HIGH SCHOOL DIPLOMA -

St. Elizabeth Technical high School

New Forest Primary & Jnr High

Junction Early Childhood Education Center
Thallia Miller