Thalya Betancur
Elmhurst,United States
Summary
Organized and dedicated Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support while offering keen attention to detail and strong decision making skills. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
State Farm
07.2023 - Current
- Responded to customer requests for products, services, and company information.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promptly responded to inquiries and requests from prospective customers.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Car replacement
- quote policy holders
- be able to explain their bill and i there are any issues with their billing
- able to work at home and still maintain my weekly numbers
Receptionist
Northwell Health
05.2023 - 07.2024
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Organized, maintained and updated information in computer databases.
Administrative Assistant for Intake and Enrollment
The Shield Institute
10.2021 - 02.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and appointments for staff and parents.
- Sorted and distributed office mail and recorded incoming shipments.
- Took referrals for CPSE evaluation.
- Scheduled appointments for children's evaluations.
- Finalized and processed enrollment applications.
- Assisted parents with school enrollment and offered them tour of the school.
Assistant Office Manager
The Shield Institute
01.2019 - 10.2021
- Authored clear and professional confidential business documents.
- Maintained payroll information by calculating, collecting and entering data.
- Answered central telephone system and directed calls accordingly.
Office Assistant
Il Mulino
12.2017 - 12.2018
- Completed clerical tasks such as filing, copying and distributing mail.
- Maintained payroll information by calculating, collecting and entering data.
- Answered central telephone system and directed calls accordingly.
- Sent out morning reports regarding the
Receptionist and Dental Assistant
Julien Asfour
06.2015 - 08.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Collected payments and confirmed eligibility with insurance companies.
- Took and developed x-rays.
Education
Associate of Arts - Nursing
Keiser University
FloridaCriminology
John Jay College of Criminal Justice of The City University of New York
New York, NYHigh School Diploma -
Forest Hills High School
Forest Hills, NY06.2012
Skills
- Strong oral and written communication skills in Spanish and English
- Microsoft Office
- Computers and technology
- Strong organizational skills
- Spreadsheet management
- Critical thinking
Timeline
Customer Service Representative
State Farm
07.2023 - Current
Receptionist
Northwell Health
05.2023 - 07.2024
Administrative Assistant for Intake and Enrollment
The Shield Institute
10.2021 - 02.2023
Assistant Office Manager
The Shield Institute
01.2019 - 10.2021
Office Assistant
Il Mulino
12.2017 - 12.2018
Receptionist and Dental Assistant
Julien Asfour
06.2015 - 08.2016
High School Diploma -
Forest Hills High School
Associate of Arts - Nursing
Keiser University
Criminology
John Jay College of Criminal Justice of The City University of New York
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