Thalya Borno
Naugatuck
Summary
Motivated and approachable college student with experience in leadership, teamwork, and community support. Enjoys meeting new people and helping others feel comfortable, especially in new environments. Reliable, responsible, and adaptable, with strong communication skills and a genuine interest in creating positive and welcoming spaces.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
East Hill Senior Living
Southbury, CT
11.2025 - Current
- Maintained cleanliness and organization in resident areas to promote safety and hygiene standards.
- Provided companionship and support during recreational activities, enhancing social engagement among residents.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.
- Advocated for patient rights and needs, ensuring respectful and ethical care.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
Sales Associate
Victoria's Secret & PINK
Milford, CT
11.2024 - Current
- Collaborated with team members to achieve daily sales goals through effective communication and teamwork.
- Trained new associates on product knowledge and customer service best practices for consistency in service delivery.
- Resolved customer inquiries and concerns promptly, fostering a positive store environment.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Naugatuck High School
Naugatuck, CTBachelor of Science - Healthcare Studies
Southern Connecticut State University
New Haven, CT05-2028
Skills
- Compassionate
- Safety precautions
- Companionship and emotional support
- Adaptable
- Supporting personal needs
- Trustworthy companion
- Complex Problem-solving
- Activity coordination
- Activity planning
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Excellent people skills
- Exceptional customer service
- Relationship building
- Cleaning techniques
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
East Hill Senior Living
11.2025 - Current
Sales Associate
Victoria's Secret & PINK
11.2024 - Current
High School Diploma -
Naugatuck High School
Bachelor of Science - Healthcare Studies
Southern Connecticut State University