Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Thamar Durozel

Thamar Durozel

Bremerton,WA

Summary

Senior -Level Supply Chain and Operations leader with extensive experience in creating strategies and leading the execution of all global supply chain activities, including S&OP, planning, manufacturing, and distribution management. Manages and leads cross-functional teams to drive operational efficiencies while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in process improvement and strategic decision-making, perfected by 13 years of experience in leading organization business units.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Supply Planner

Trident Seafoods
03.2023 - Current
  • Led weekly S&OE meetings with sales, production, logistics, and customer service departments to enhance cross-departmental communication, resulting in a 98% service level.
  • Optimized inventory levels by implementing efficient supply planning strategies to improve business performance in cycle time, fill rate, cost, efficiency, customer satisfaction, and inventory/cash flow.
  • Analyzed historical sales data to identify trends and anticipate future demand fluctuations accurately when creating supply plans.
  • Provided constant communication of risks and opportunities related to production planning and finished goods inventory to all stakeholders to ensure goals were being met for Case Fill Rate, Perfect Customer Order, and Inventory Targets.
  • Support new product launches by coordinating with various stakeholders involved in the development process, ensuring timely availability of necessary components.

Production Planner/ Logistic Analyst

James Hardie Building Products
03.2022 - 03.2023
  • Planned and established production schedules and optimized control levels for diversified manufacturing operations
  • Reduced obsolete and overstocked inventories by 18% while managing the inventory database to ensure that stock levels at both plants could optimally service customer demand.
  • Developed logistic analysis and reporting tools to facilitate production planning and create a master schedule to meet customer service, freight, and manufacturing cost goals while optimizing labor and machine constraints.
  • Actively tracked, analyzed, and reported key scheduling and inventory metrics to recommend capacity changes, inventory stocking position, and scheduling strategies to meet customer demand, optimize plant resources, and minimize manufacturing costs.
  • Performed project analysis and support improvement activities related to product launch goals, accountancy, and manufacturing processes.

Customer Service Manager

Heineken Group
07.2019 - 07.2021
  • Managed a team of 15 customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques, creating reliable customer loyalty through the Voice of Customer Program, improving customer loyalty by 12%
  • Spearheaded daily control system meetings with sales and logistics teams, aligning on customer priorities, targets, and order execution strategies to secure customer satisfaction
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Proactively problem-solved; oversaw the Voice of Customer Program and guaranteed buy-in of all Order to Cash procedures so that customer service operations, policies, and standards were applied and updated when necessary.
  • Developed Service Level Agreements with critical customers for order-taking and delivery standards, improving customer service experience, creating engaged customers, and facilitating organic growth to eradicate long-lasting customer issues and set the tone for a customer-focused environment.

Planning Manager

Heineken Group
04.2014 - 06.2019
  • Leveraged organizational ability to secure optimal use of all capital resources, including finished goods, products in process, and non-returnable materials; this led to attaining sales forecast realizations
  • Increased production efficiency by streamlining planning processes and implementing data-driven decision-making tools.
  • Managed a team of planners and schedulers, providing guidance, mentoring, and support to ensure their professional development and success in meeting departmental goals.
  • Created short and long-term production plans designed for budgeting and presented Strategic scenarios to senior management to provide input regarding process changes, shortages, and workflow backlog
  • Implemented solid S&OP process, allowing reduction of inventory days and consistent supply of production needs, achieving annual objectives and reducing company inventory costs by 35%
  • Coordinated and led the monthly S&OP meetings
  • Direct the alignment of sales planning, operations planning, and logistic teams to ensure the Company’s financial, operational, competitive, and customer objectives are achieved.

Raw & Packaging Materials Coordinator

Heineken Group
04.2010 - 03.2014
  • Oversaw inventory, developing strategies to meet production forecasts and reducing inventory and supply costs simultaneously, supporting the company's bottom line
  • Lead weekly alignment meetings with supply chain and sales departments, communicating delivery status, evaluating inventory requirements, and reviewing changes in customer needs
  • Evaluate supplier’s performance; create procurement solutions that support customer and company standards, ensuring satisfactory contract completion
  • Collaborated with Planning Manager and Production Scheduler, effectively managing and coordinating the flow of materials to production lines, decreasing the number of out of stock by over 18%.

Education

Bachelor of Science - Business Administration

Atlantic International University
Honolulu, HI
01.2021

Skills

  • Capacity Planning
  • ERP/ MRP systems proficiency
  • Materials Management
  • Sales and operations planning
  • Supply Chain Optimization
  • Leadership
  • Production Planning
  • CSCP APICS Certified

Accomplishments

  • Created an advanced inventory and Planning system, slashing overstocking rates by 20%, successfully improving cash flow, and reducing obsolete stock.
  • Design and Implement the S&OE meeting process and deck, increasing cross-functional collaboration and successfully improving our service rate to 98%
  • Earned the Business process championship by reducing the timeline of an ERP implementation project by three weeks with a perfectly designed and executed key user training and a train-the-trainer program for the supply chain

Certification

  • CSCP APICS- Certified Supply Chain Professional- 2024
  • Hult Ashridge Business School- Certificate in International Management Development Excellence-2017

Languages

French
Native or Bilingual

Timeline

Supply Planner

Trident Seafoods
03.2023 - Current

Production Planner/ Logistic Analyst

James Hardie Building Products
03.2022 - 03.2023

Customer Service Manager

Heineken Group
07.2019 - 07.2021

Planning Manager

Heineken Group
04.2014 - 06.2019

Raw & Packaging Materials Coordinator

Heineken Group
04.2010 - 03.2014

Bachelor of Science - Business Administration

Atlantic International University

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Thamar Durozel