Thamara Lamour
I/O PSYCHOLOGY
Jacksonville,FL
Work Preference
Summary
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Senior Electronic Fraud Analyst
Citigroup
09.2017 - Current
- Manage fraud losses, coordinate investigations, and ensure regulatory compliance.
- Oversee ACH transactions, Zelle, and Inter-Institutional Transfers.
- Handle Returned Deposited Items (RDI), including checks returned for insufficient funds, stop payments, closed accounts, or questionable signatures.
- Document activities of each investigation and prepare detailed written reports.
- Work with various financial instruments including Macy’s and Home Depot Credit Cards.
- Handle inbound and outbound calls for fraudulent or suspicious transactions.
- Resolve common issues independently and escalate complex cases.
- Review reports of possible fraud and determine potential action.
- Participate in Focus Group testing applications.
- Trained as a Decision Maker for the Suspicious Activity Report (SAR) department loaner.
- 40 hours / week
Client Relations Specialist
Bank of America
02.2015 - 09.2017
- Managed customer transactions, prioritized client relationships, and ensured compliance.
- Specialized in transaction processing, fraud prevention, and customer service excellence.
- 40 hours / week
Customer Order Specialist
The Home Depot
01.2010 - 12.2015
- Began as a cashier, promoted to Backup Head Cashier, then Order Specialist at the Special Services Desk.
- Assisted departments including Paint, Electrical, Hardware, and Garden.
- Provided customer assistance through face-to-face, email, and phone interactions.
- Executed administrative tasks, including new account setup and payment processing.
- Performed visual merchandising, markdowns, and product resets.
- 40 hours / week
Supervisor
Best Buy, Home Theater and Computers
11.2011 - 03.2013
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Master of Science - Industrial/Organizational Psychology (Psychology I/O)
Grand Canyon University
AR03.2026
Bachelor of Science - Psychology
Grand Canyon University
AR05.2024
Skills
- Financial data analysis
- Servant Leadership
- Effective verbal and written communication
- Interpersonal and critical thinking skills
- Time Management and Microsoft Office ability
- Critical Thinking
- Research and analysis in psychology and social applications
- Organizational development and workplace behavior analysis
- Leadership strategy, coaching, and consultation
- Personnel and human resource management planning
- Ethical practice and compliance in professional psychology
- Multicultural competence and inclusive communication
- Employee engagement, retention, and training development
- Workplace conflict resolution and mediation
- Statistical data analysis for HR decisions
- Workforce performance evaluation systems
- Organizational change management and readiness assessment
- Research-based problem solving and data interpretation
- Talent acquisition, onboarding, and development systems
- Curriculum design and learning facilitation
- Strategic decision-making and analytical problem solving
- Fraud and anomaly analysis
- Fault tracing & correction
- Risk level determination
- Fraud prevention
Certification
- PROFESSIONAL DEVELOPEMENT - GCU Research Ready: Literature Reviews
- Foundations of Business Intelligence - Coursera
- Project Management Fundamentals - Coursera
- Mastering Hotel Financials - Coursera
- Introduction to Tourism and Hospitality - Coursera
- Management Foundations in the Hospitality Industry - Coursera
- Hospitality Luxury Brand Management - Coursera
- Management of Fashion and Luxury Companies - Coursera
LANGUAGES
French (Fluent/Native)
Kreyol/ Haitian Creole (Fluent/Native)
English (Fluent/professional)
South Korean (Beginner level) - Yonsei University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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VISA STATUS
Open to Accredited Employer Work Visa sponsorship and relocation. Seeking stable, long-term employment opportunities abroad.
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Quote
Opportunities Don't happen.You create them.
Chris Grosser
Software
Human resource
Microsft
Workable Hr
Interests
Human Resource
Management
Timeline
Senior Electronic Fraud Analyst
Citigroup
09.2017 - Current
Client Relations Specialist
Bank of America
02.2015 - 09.2017
Supervisor
Best Buy, Home Theater and Computers
11.2011 - 03.2013
Customer Order Specialist
The Home Depot
01.2010 - 12.2015
Bachelor of Science - Psychology
Grand Canyon University
Master of Science - Industrial/Organizational Psychology (Psychology I/O)
Grand Canyon University