Thamara Michel
Jacksonville,FL
Summary
Proven Welcome Desk Attendant at Charles De Gaules Airport, excelling in guest relations and administrative skills. Enhanced customer satisfaction through efficient handling of reservations and inquiries, leveraging word processing expertise. Demonstrated ability to improve guest retention by providing personalized transportation information and ensuring a seamless check-in experience.
Overview
1
1
Certification
Work History
Welcome Desk Attendant
Charles De Gaules Airport
12.2023 - 01.2024
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
University Paris Nanterre
FranceCollège Saint De Bourdon
Haiti07.2014
Skills
- Guest Relations
- Information Protection
- Transportation information
- Administrative Skills
- Word Processing
Accomplishments
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Travel Planning - Booked heavy domestic and international travel for department of Number.
- Accomplished improvement through actions.
- Managed inventory and office budgeting for supplies for busy office of Number employees.
- Scheduling - Organized technician schedule for customer jobs.
- Developed and implemented Procedure description, which resulted in increased company efficiency and productivity.
Certification
Medication certification
Languages
French
Native or Bilingual
Timeline
Welcome Desk Attendant
Charles De Gaules Airport
12.2023 - 01.2024
University Paris Nanterre
Collège Saint De Bourdon
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