Thamara SANTOS
Jacksonville
Summary
Upscale hospitality professional
Refined server with over a decade of experience in elevated dining and resort environments. Specializes in guest rapport, wine recommendations, and polished multi-course serving pacing.
Overview
12
12
years of professional experience
Work History
Server
Cooper's Hawk Winery and Restaurant
Jacksonville, FL
11.2024 - Current
- Guided guests through wine pairings and menu recommendations based on flavor profiles and preferences.
- Delivered elevated service focused on wine education and guest experience.
- Assisted guests in exploring wine club selections and seasonal offerings.
- Developed strong knowledge of varietals, tasting notes, and pairing principles within a wine-centric dining environment.
Server
Maria & Enzo’s at Disney Springs (Delaware North)
01.2022 - 01.2024
- Delivered elevated guest experiences within a high-volume upscale dining environment at Disney Springs.
- Guided guests through curated menu selections, wine pairings, and seasonal offerings while maintaining strong product knowledge.
- Maintained multiple-course pacing, ensuring seamless coordination between kitchen, bar, and service teams.
- Consistently upheld Disney-level hospitality expectations, professionalism, and attention to detail.
Cocktail Server
Rosen Hotels & Resorts
01.2018 - 01.2022
- Provided attentive cocktail and lounge service within resort venues, private events, and high-volume hospitality settings.
- Maintained strong awareness of guest flow and timing during large-scale functions and peak service hours.
- Delivered polished, personable guest interactions while balancing speed, accuracy, and elevated presentation.
- Collaborated with bartenders and event staff to ensure seamless beverage service during conferences and entertainment events.
Server
Hard Rock Cafe / Hard Rock Live
Orlando, FL
01.2014 - 01.2018
- Managed large dining sections in fast-paced entertainment venues while maintaining high guest satisfaction.
- Delivered energetic, guest-focused service aligned with brand standards and live-event environments.
- Uphold menu and beverage offerings through confident product knowledge and authentic engagement.
- Supported team operations through strong communication and collaborative service flow.
Education
Bachelor’s Degree - Education
Western Governors University
Skills
- Elevated Guest Experience
- Wine Pairing & Beverage Knowledge
- Fine Dining Service Flow
- High-Volume Hospitality
- Team Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Cooper's Hawk Winery and Restaurant
11.2024 - Current
Server
Maria & Enzo’s at Disney Springs (Delaware North)
01.2022 - 01.2024
Cocktail Server
Rosen Hotels & Resorts
01.2018 - 01.2022
Server
Hard Rock Cafe / Hard Rock Live
01.2014 - 01.2018
Bachelor’s Degree - Education
Western Governors University